Process Improvement Coach

• Identify and scope potential continuous improvement initiatives within Banking
• Provide input to decision makers about the feasibility of initiatives, projected benefits (impact and effort)
• Lead process improvement projects using established operational excellence methodologies (Lean, Six Sigma, etc.)
• Conduct process mapping and analysis to identify inefficiencies and improvement opportunities
• Design and implement streamlined workflows that improve efficiency while maintaining risk controls
• Utilize Lean, Six Sigma, PDCA, and other improvement methodologies to deliver improvements in quality, delivery, productivity, cost, customer experience, and employee experience
• Develop and track metrics and KPIs to measure process effectiveness and improvement outcomes
• Create standardized work processes and documentation to sustain improvements
• Facilitate value stream mapping sessions with cross-functional teams
• Collaborate with IT and automation partners to identify opportunities for technology enablement

• Apply knowledge of banking regulations to ensure operational processes maintain compliance
• Design process improvements that balance efficiency with appropriate risk controls
• Partner with Risk and Compliance teams to validate process changes meet regulatory requirements
• Document control points and procedures to support audit and examination readiness

• Lead assigned operational improvement projects from assessment through implementation
• Develop project plans, timelines, and communication materials for improvement initiatives
• Facilitate workshops and working sessions with stakeholders to gather requirements and build consensus
• Create training materials and conduct training sessions to support adoption of new processes
• Demonstrate strong leadership competencies and application of skills that exhibit effective decision-making and emotional intelligence to ensure successful implementation of projects
• Demonstrate the ability to adapt to project changes related to scope, schedule, workflow, and/or system/process optimization needs as appropriate
• Coordinate the activities needed to support multiple implementations and teams

• Incorporate change management strategies into initiative management, communication, and interactions to ensure adoption and sustainability of improvements
• Build stakeholder engagement and readiness throughout improvement initiatives
• Create training materials and conduct training sessions to support adoption of new processes
• Support implementation of daily management practices (huddles, visual management) as appropriate
• Ensure improvements are sustained through structured change management approaches

• Coach and support leaders and team members as they adopt continuous improvement mindsets, skills, and behaviors
• Develop continuous improvement capabilities within teams through hands-on coaching
• Coach others on the use of continuous improvement tools including root cause analysis (RCA) and problem-solving methodologies
• Serve as a resource and advisor to colleagues on process improvement methodologies and best practices
• Foster a culture of continuous improvement within Operations
• Support teams in adopting problem-solving mindsets and behaviors aligned to continuous improvement principles
• Promote employee engagement in identifying and implementing improvements

• Serve as a resource and advisor to colleagues on process improvement methodologies and best practices
• Partner with operational leaders to assess processes and recommend improvement opportunities
• Build effective relationships across Operations, Risk, Compliance, and Technology teams
• Research industry best practices and share insights with the team
• Support the development of operational excellence capabilities within the operations team

• Bachelor degree in Business, Finance, Operations Management, or related field
• 5-7 years of experience in operational excellence, process improvement, banking operations, or related areas
• Demonstrated success leading process improvement projects and delivering measurable results
• Working knowledge of banking regulations and compliance requirements
• Strong analytical skills with ability to analyze data and translate findings into actionable recommendations
• Proven project management skills with experience leading cross-functional initiatives
• Proficiency with process improvement methodologies (Lean, Six Sigma, or similar)
• Passionate and driven to create a culture of continuous improvement
• Demonstrated expertise in scientific problem solving and group facilitation
• Ability to coordinate the activities needed to support multiple implementations/teams
• Self-starter; able to manage through ambiguity, work independently, and adapt to changing circumstances
• Strong influencer with robust interpersonal and trust-building skills; compassionate, empathetic, and highly self-aware
• Proven experience guiding meaningful change in a diverse environment, remaining positive and persistent in the face of adversity

• Master degree in Business Administration, Finance, or related field
• Professional certifications such as Lean Six Sigma (Green Belt or Black Belt), PMP, or related credentials
• Continuous improvement project management experience in financial services or regulated environments
• Experience with banking technology platforms and automation tools
• Experience implementing process improvements in financial services or regulated environments

• Process Design & Optimization: Expert knowledge of process mapping, analysis, and improvement methodologies
• Communication: Explains difficult or sensitive information clearly; works to build consensus among stakeholders
• Facilitation: Leads workshops and working sessions to gather input and drive decision-making
• Technical Acumen: Comfortable evaluating technology solutions and partnering with IT teams
• Influence: Achieves results through collaboration and influence rather than direct authority

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

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FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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