Hotel Engineer | Hotel Indigo Austin | Holiday Inn Express Downton Austin

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!  

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.  

• Highly competitive wages 
• An exceptional benefit plan for eligible associates & your family members 
• 401K matching program for eligible associates 
• Flexible scheduling to allow you to focus on what is important to you 
• Discounts with our Crescent managed properties in North America for you & your family members

We are seeking a skilled and hands-on Preventative Maintenance Engineer to join our team. This role is responsible for maintaining the overall upkeep, safety, and appearance of the hotel by performing preventative maintenance and completing work orders. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional guest experiences through well-maintained facilities.

ESSENTIAL JOB FUNCTIONS:

• Perform scheduled preventative maintenance assignments (e.g., “room care”) to ensure all guest rooms, public areas, and back-of-house spaces are in excellent condition.

• Complete work orders, including but not limited to: replacing ceiling tiles and light bulbs, patching vinyl, touching up paint, and other minor repairs to maintain product quality standards.

• Inspect, troubleshoot, and perform routine maintenance on electrical systems (e.g., air conditioning controls, lighting, televisions), plumbing fixtures (e.g., sinks, toilets, pipelines), and hotel equipment.

• Assist with routine and major repairs of hotel equipment including small appliances, kitchen and laundry equipment, boilers, pool systems, HVAC units, and mechanical systems.

• Maintain and operate power tools, hand tools, and other equipment safely and effectively.

• Service and maintain the hotel’s pool, including testing and adjusting chemical levels, cleaning filters, and completing maintenance logs to ensure compliance with safety standards.

• Maintain the building exterior and grounds, including landscaping, painting, and snow removal (if applicable), ensuring a clean and welcoming environment for guests.

• Refurbish and repair furniture, fixtures, and finishes in guest rooms and public spaces.

• Respond promptly and professionally to guest requests, questions, and concerns to ensure a positive guest experience.

• Maintain clear and timely communication with management and other departments regarding maintenance status and needs.

• Lead and assist other maintenance team members in daily tasks and special projects.

• Ensure compliance with safety protocols and company policies.

• Operate heavy machinery as needed.

• Be available to work a flexible schedule, including weekends and holidays, based on hotel needs.

• Perform other job-related duties as assigned.

REQUIREMENTS:

• Previous hotel maintenance or engineering experience preferred.

• Knowledge of HVAC, electrical, plumbing, and mechanical systems.

• Ability to read and interpret work orders, safety rules, operating and maintenance instructions, and procedure manuals.

• Strong problem-solving skills and attention to detail.

• Excellent communication and guest service skills.

• Ability to lift, push, or pull up to 50 lbs and work in varying temperatures and conditions.

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.