Program Assistant, Mental Health & Substance Use

The salary range for this position is CAD $26.42/Hr. - CAD $28.25/Hr.

 

Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, this position provides administrative, secretarial and clerical support. Transcribes and types a variety of medical dictation and other documentation utilizing various software applications and acts as a receptionist by answering phones, determining urgency of calls and referring to staff. Greets clients, provides resource information and responds to various inquires. Complies, prepares and maintains statistical records for workload monitoring and program planning. Receives referrals, schedules and/or confirms client’s appointments, receives clients and provides information. Types material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material. Edits transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems.

• Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate, plus one (1) year recent, related experience or an equivalent combination of education, training and experience.

• Ability to communicate effectively, both verbally and in writing.
• Knowledge of community, social and mental health resources.
• Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care.
• Ability to work independently and in cooperation with others.
• Ability to organize and prioritize.
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills.
• Knowledge of general office procedures.
• Ability to establish and maintain rapport with clients.
• Knowledge of medical terminology.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

 

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.