Customer Service Representative I

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 8:00am-4:30pm

WORK LOCATION - MUST be located in Indiana

Training will be at the Sleep Lab located at 714 N. Senate Avenue, Indianapolis, IN for approx. 3-4 weeks

Remote position currently; but subject to change.

KEY RESPONSIBILITIES

• Responds to patient/customer inquiries via phone and email in a timely and professional manner. 
• Medical Customer Service / Prior Authorization experience with preferred experience of 1-3 years in a high‑volume, clerical healthcare environment (centralized scheduling, referral processing, insurance verification, and medical policies).
• This role supports multiple locations and requires managing complex information with strong attention to detail and self‑discipline
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines. 
• Collaborate with other departments for issue resolutions as necessary. 
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling. 
• Processes orders, exchanges, and other service requests. 
• Maintains professionalism and a positive attitude in all patient/customer interactions. 

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment