Ticket Services Associate (Full-Time)

• Ensure a high-quality experience for all patrons. Assist patrons in a polite, friendly, and helpful manner, representing the Wallis Annenberg Center to the public, business contacts, and visiting companies with cordial professionalism;
• Interact with all patrons for subscription, single ticket, group, and online sales, in addition to ticket fulfillment;
• Maintain familiarity with ADA requirements;
• Assist with complimentary and house seat ticket fulfillment;
• Engage group sales, working to achieve sales and house fill goals;
• Answer, screen, and direct calls on a multi-line phone system. Assist callers, take messages, and/or forward calls to appropriate staff or voicemail;
• Perform general clerical duties, including but not limited to filing, photocopying, faxing, emailing, and mailing as required;
• Other administrative duties include contacting patrons to resolve queries, updating patron records, and inputting various forms of data collection and entry;
• Maintain database hygiene, including Do-Not-Mail, Do-Not-Call, and Do-Not-Trade lists and regular CRM updates;
• Make patrons and customers aware of relevant special offers, other Wallis shows, and services that The Wallis offers;
• Maintain an enthusiastic attitude toward The Wallis and its productions;

• Work as a team with marketing and event staff on scheduled performances, programs, and special events;
• Assist in the implementation of patron surveys and other marketing campaigns.

• 1-3 years of experience working in a box office or a customer service environment preferred;
• Superior interpersonal skills, the ability to communicate effectively with co-workers, guests, and clients, excellent customer service skills, and the ability to interact positively with diverse staff and clientele in a fast-paced environment are required;
• Must be able to work calmly under tight deadlines and respond gracefully to high-pressure situations; when possible, show initiative and plan ahead;
• Must be able to work well in a collaborative environment;
• Strong communication skills, both written and verbal, are required;
• Excellent computer skills, including Microsoft Office, with proficiency in Excel, are required. Prior experience with Tessitura or other CRM ticketing software is preferred;
• Other duties as may be required. The Wallis provides a dynamic working environment where duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of duties;
• Must be a self-starter and able to handle a multitude of situations and challenges on a day-to-day basis, along with managing multiple large-scale tasks simultaneously;
•  Post-secondary education (diploma or certificate) and/or major coursework or related experiences in theater arts or related fields are preferred;
• Hours worked include days, evenings, weekends, and holidays as production schedules require.

The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.