Assoc. Dir, Content Delivery

The Associate Director, Content Delivery Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Delivery service) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the activation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the content operating model through innovation, continuous improvement, and AI-enabled ways of working to advance a more agile, scalable, and future-ready content delivery model.

• →Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level
• →Drive improvements in speed to market, content quality, and customer engagement
• →Partner closely with Content Delivery Program Leadership on priorities and service model evolution
• →Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
• →Ensure seamless handoffs across internal teams and external partners
• →Enforce adherence to standards, governance, and quality expectations within the Content Delivery service
• →Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
• →Partner with Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins
• →Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency
• →Translate insights into actionable improvements
• →Support reporting and continuous optimization of delivery performance

• Operate with end-to-end ownership across the entire content creation through delivery service model (no handoff gaps)
• Balance strategic thinking with strong execution rigor
• Build trust quickly across Agile teams and functional stakeholders
• Drive measurable improvements in speed, quality, and scalability
• Proactively identify and implement opportunities to simplify and optimize ways of working

• 8–10+ years of experience in marketing operations, content operations, digital production, or related fields

• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
• Experience working in Agile or sprint-based marketing environments
• Demonstrated ability to lead cross-functional teams and manage complex delivery models
• Experience working with agencies and external partners
• Strong project management skills, including development of comprehensive project plans
• Strong understanding of end-to-end content development and digital production workflows
• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
• Strong problem-solving skills
• Experience leading change management efforts, including driving adoption and minimizing disruption
• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem

Current Employees apply HERE

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Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.