IT Specialist

• →Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce.
• →Administer identity and access management systems, including SSO, directory services, and role-based access controls.
• →Manage the company device fleet through an MDM platform such as Jamf, Mosyle, Kandji, or Microsoft Intune, covering provisioning, compliance enforcement, and hardware support for remote employees.

• →Build and maintain automated workflows for onboarding, offboarding, and access provisioning.
• →Fix recurring IT pain points through scripting and tooling, not ticket by ticket.
• →Use AI tools to speed up scripting, troubleshooting, and runbook writing, and review everything they produce before it reaches a production system.
• →Own the internal IT ticket queue, triaging and resolving requests across the company.
• →Maintain IT documentation and runbooks, and keep them current as systems evolve.

• →Keep IT systems and practices fully compliant with HIPAA requirements.
• →Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.

• You think in systems and workflows, not tickets. When you solve a recurring problem, your first instinct is to automate it so it does not come back.
• You are comfortable supporting a fully distributed team without physical access to the people or hardware you support.
• You take HIPAA compliance seriously and understand why it matters in a healthcare environment.
• You can balance proactive improvements with reactive support without dropping either.
• You take ownership of a problem from start to finish, including the documentation.

• You prefer a traditional break/fix IT environment over building and improving systems.
• You treat scripting and automation as optional rather than a natural part of how you work.
• You need to be physically co-located with the people or hardware you support.
• You are not comfortable working in a regulated environment with real compliance requirements.

• 3+ years of experience in IT administration or systems administration in a SaaS or technology company.
• Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
• Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
• Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
• Scripting or automation experience in Python, Bash, or a comparable language.
• Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
• Experience supporting a fully remote workforce.
• Day-to-day use of AI tools such as Claude, Gemini, or GitHub Copilot to write and troubleshoot scripts and documentation, with sound judgment about which data never goes into them.

• Prior experience in a healthcare or HIPAA-regulated SaaS environment.
• Google Workspace administration experience.
• Familiarity with AWS or cloud infrastructure fundamentals.
• SOC 2 audit support or evidence-gathering experience.

The national pay range for this role is $100,000.00 – $130,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.