Front Desk Receptionist

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Copper Aesthetics & Plastic Surgery, one of our valued Partners, is looking for a bubbly, polished, and highly organized Front Desk Receptionist to join our team!

About Copper Aesthetics

For more than a decade, Copper Aesthetics & Plastic Surgery has been helping patients throughout Northern Michigan feel confident through trusted, personalized aesthetic care. Backed by award-winning, board-certified plastic surgeon Christopher C. Jeffries, MD, FACS, our team offers a wide variety of aesthetic treatments designed around each patient's individual goals.

Our mission is rooted in confidence and empowerment. We believe the best patient experiences come from combining expertise, education, genuine relationships, and a team that truly cares about the people walking through our doors.

About the role

At Copper, the front desk is more than a place to check in. It's where lasting relationships begin. We're looking for someone who takes pride in remembering a patient's name, enjoys going the extra mile, and understands that exceptional service is what turns a first-time visitor into a lifelong patient.

Bring us your customer service skills, curiosity, initiative, and personality, we'll give you the opportunity to learn an exciting industry alongside an experienced team!

Responsibilities: 

• Create an exceptional first impression by warmly welcoming patients, managing check-in and check-out, processing payments, and ensuring every patient feels comfortable and cared for.
• Coordinate appointments, confirmations, reminders, phone calls, emails, and provider communication to help keep the patient experience seamless and organized.
• Take ownership of the front desk by opening and closing the office, maintaining an organized and welcoming environment, and proactively identifying what needs attention throughout the day.
• Support the Copper team with patient records, reports, supplies, marketing materials, and other daily operational needs while collaborating to deliver an exceptional standard of service.

Qualifications: 

• Prior front desk, medical office, hospitality, retail, or strong customer-service experience is ideal, but we are willing to train the right person.
• A warm, dependable, organized, proactive, detail-oriented, coachable, strong follow-through, able to learn and use resources independently, comfortable multitasking, and genuinely great with people.
• A genuine enthusiasm for aesthetics, skincare, beauty, or wellness and excitement about developing your knowledge of the industry.
• A proactive self-starter who takes initiative and looks for ways to support patients and teammates without always needing direction.
• Strong organization and multitasking skills with the ability to confidently make decisions in a busy environment.
• Social media experience is a plus, we have a ton of opportunity for great content!

Work Schedule: 

This is a full-time position, the role is onsite with standard working hours:

• Mondays & Wednesdays from 8 am to 5 pm
• Tuesdays & Thursdays from 8am to 6pm
• Fridays from 8 am to 12pm.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.

• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being. 

• 401(k) Matching – Plan for the future with our generous 401(k) matching program. 

• Aesthetic Industry Perks – Enjoy free and discounted services and products. 

If you're someone who loves connecting with people, thrives on achieving goals, and wants to be part of an innovative team in medical aesthetics, we'd love to meet you!

Apply today and discover what's possible with Copper Aesthetics & Plastic Surgery.