Remote Experience Specialist - Full Time

United States·Jacksonmid

DesignExperience Specialist

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Quick Summary

Overview

Every member has a story. Join a team that's dedicated to helping people write their next chapter. As a Remote Experience Specialist, you'll be the first point of contact for our members,

Technical Tools

DesignExperience Specialist

As a Remote Experience Specialist, you'll be the first point of contact for our members, delivering exceptional service through multiple remote channels. You'll guide members through transactions, educate them on our products and digital tools, and help them achieve financial well-being-all while ensuring every experience reflects our commitment to care and community.

What We Offer

~1 min read

✓$19.35 - $22.76 per hour

✓In addition to competitive pay, full-time team members are eligible for Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employer-Paid Life Insurance, Short & Long Term Disability Coverage, TRUE Cares Paid Family Leave, and Flexible Spending Accounts

Up to 40 hours per week, including:

Monday - Friday from 8:30am - 5:30pm
1-2 Saturday's per month from 8:45am - 1:00pm

What You'll Do

Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
Resolve member concerns with professionalism, empathy, and urgency
Educate members on digital banking services and self-service tools
Promote confidence and adoption of new technology solutions
Identify opportunities to improve members' financial well-being through products and services that meet their needs
Build strong relationships while navigating multiple systems and processes
Collaborate with team members and participate in ongoing training and development

Requirements

~1 min read

High School diploma or GED
1 - 2 years of Customer Service experience
Strong communication and problem-solving abilities
Comfort with technology and ability to navigate multiple systems simultaneously.
Basic personal finance knowledge

At least 1 year of financial institution experience working in member/customer facing roles
Bilingual in Spanish, Arabic, or another language

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location & Eligibility

Where is the job

Jackson, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $40,248–$47,341 a year; 23% below the $57,100 median for Experience Specialist jobs on Jobera (56 salaries).
Who can apply: United States
Posted: Today
Employer: has 15 open jobs on Jobera.