IT Support Center Intern

The IT Support Center Intern will assist the support team in providing technical support to end users, gain hands-on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real-world IT environment while learning new skills and technologies. 

At Citizens Energy Group, our Internship Program offers undergraduate students a welcoming and engaging opportunity to gain meaningful, hands-on experience while making a real impact. Interns work on projects that support our business and communities, while also participating in professional development activities, networking events, mentorship opportunities, and site visits designed to help them grow personally and professionally. While some positions may offer hybrid work flexibility, interns are encouraged to connect with peers and leaders through required in-person program events throughout the summer, creating a collaborative and memorable internship experience.

• →Assist Support Technicians with triaging and resolving basic support requests.
• →Document common issues and solutions for the knowledge base.
• →Shadow Support Technicians during hardware/software installations.
• →Participate in team meetings and contribute to process improvement ideas.
• →Support inventory management and equipment setup for new hires. 

• Completed freshman year of coursework in IT-related subjects.
• Basic understanding of computer hardware components (e.g., RAM, hard drives, peripherals).
• Familiarity with Microsoft Windows operating systems (Windows 11).
• Exposure to Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Basic troubleshooting skills (e.g., password resets, printer issues, software installation).
• Awareness of cybersecurity fundamentals (e.g., phishing, password hygiene).
• Strong verbal and written communication skills.
• Customer service orientation and willingness to assist users with patience and professionalism.
• Ability to follow instructions and standard operating procedures.
• Eagerness to learn and adapt to new technologies and workflows.
• Team collaboration and willingness to ask questions. 

 Preferred Skills/Qualifications: 

• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Exposure to remote support tools (e.g., TeamViewer, Remote Desktop, SCCM, Intune).
• Basic knowledge of networking concepts (IP addresses, Wi-Fi troubleshooting).
• Familiarity with mobile device setup and support.