Utility Bill Data Manager

• Process and validate utility invoices for accuracy of rates, consumption, and charges across electricity, gas, water, and waste accounts.
• Identify and resolve billing discrepancies, overcharges, and billing errors.
• Conduct post-audit reviews to verify pricing accuracy and contract compliance.
• Manage utility account setups, transfers, and closures.
• Ensure timely payment processing and maintain utility vendor relationships.

• Coordinate with bill pay vendors to establish new utility accounts for payment processing.
• Confirm mailing, email, and contact information required for invoice receipt.
• Validate account setup status and manage authorization documentation with utility providers.
• Coordinate account closures and ensure final invoices are received and paid.
• Manage utility type changes and meter updates to maintain accurate account records.

• Monitor daily status reports for disconnection notices and escalate issues immediately.
• Review and resolve billing exceptions and determine appropriate payment actions.
• Review weekly payment workflows to ensure invoices are approved and funded on time.
• Track payment status reports, including past-due balances and potential late-fee or disconnection risks.
• Review monthly late-fee reports and incorporate findings into cost management reporting.
• Track budget balances monthly and support quarterly reforecasting efforts.
• Process refund checks and returned deposits from utility vendors and ensure proper documentation.

• Maintain comprehensive utility account databases, including account numbers, costs, and consumption data with at least 12 months of historical records.
• Incorporate new and closed accounts into utility budgets and forecasts.
• Generate reports on utility costs, consumption trends, and savings opportunities.
• Provide stakeholders with transparent utility performance reporting.
• Analyze utility bills to identify consumption anomalies, cost irregularities, and benchmarking opportunities across properties.

• Partner with sustainability, facilities, and finance teams to address utility-related inquiries.
• Support facility management teams with site and account setup requests.
• Identify opportunities for cost reduction and operational efficiencies.
• Support sustainability and energy conservation initiatives.
• Coordinate with utility vendors to resolve issues and support audits and regulatory compliance activities.

• Bachelor's degree in Finance, Business Administration, Energy Management, Sustainability, Engineering, or a related field.
• 5+ years of Utility Bill Data Management experience within large operations.
• Experience coordinating with third-party bill pay vendors and vendor management platforms preferred.
• Experience managing or overseeing small teams.
• Strong communication, presentation, project management, and problem-solving skills.
• Experience working with multinational clients and diverse teams.
• Operates with urgency and takes a proactive, self-directed approach.
• Ability to work independently while managing multiple projects simultaneously.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.