Business Analyst

The Law Enforcement + Workplace Experience Group is looking for a Business Analyst to join the Support Office team. In this role, you will be responsible for delivering actionable insights and leading projects and programs that support critical business decisions and improve organizational effectiveness. You will support a broad set of stakeholders across multiple business lines within WE + LE, and the Bank. To succeed in this role, you must have a growth mindset, be proactive, effectively manage multiple initiatives simultaneously and communicate with ease.

• Use business knowledge and analytical skills to support decisions related to WE + LE operations, strategic planning, programs, and business issues. Collect, validate, analyze, and interpret data from multiple sources; identify trends and patterns; and develop actionable insights, reports, dashboards, visualizations, and recommendations for leadership.

• Partner with stakeholders and other cross-functional teams to assess business needs, define requirements, evaluate alternatives, and implement projects, automation, data infrastructure, and process improvement solutions that support operational and strategic objectives.

• Lead or participate in cross-functional projects and programs by developing project plans, coordinating meetings and communications, tracking deliverables, documenting decisions and action items, and supporting the successful implementation of business solutions.

• Lead and continuously improve the Group’s information management program by coordinating records management activities, maintaining information maps and permissions, supporting assessments and inventories, overseeing records disposition, and monitoring compliance requirements.

• Coordinate the Group’s business continuity program by maintaining continuity plans, facilitating required exercises and attestations, tracking improvement actions, communicating requirements, and supporting organizational resilience.

• Administer and enhance SharePoint sites, Teams environments, distribution groups, and related collaboration tools by managing permissions, maintaining and organizing content, supporting compliance activities, and improving information access and usability.

• Coordinate recurring business communications, reports, leadership presentations, and other information sharing activities to promote transparency, engagement, and informed decision making across the organization.

• Proactively communicate with internal and external stakeholders, peers and management while building and maintaining positive relationships.

• Provide back-up support for other analysts and team members across the Group.

• Demonstrate sound judgment and discretion when managing sensitive business information, records, permissions, and data.

• Bachelor’s degree in Business Administration, Data Analytics, Information Management, Project Management, Public Administration, or a related field, or equivalent combination of education, training, and work experience.
• Typically requires 2+ years of experience in business analysis, program coordination, project management, operations, information management, business continuity, or a related business support function.
• Intermediate to advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, SharePoint, CoPilot, Teams, Word, Visio, and Project.
• Experience creating dashboards, reports, infographics, or other data visualizations using tools such as Tableau, Power BI, or similar business intelligence platforms.
• Strong project management, organizational, and coordination skills, with the ability to manage multiple priorities, navigate ambiguity, and drive work to completion in a dynamic environment.
• Excellent written, verbal, and presentation skills, including the ability to communicate complex information and recommendations to diverse audiences.

San Francisco: MIN: $82,600 MID: $107,300 MAX: $131,900

Los Angeles: MIN: $75,300 MID: $97,600 MAX: $120,100

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