Lead Coordinator, Patient Service Center

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

The Lead Patient Service Center Coordinator is responsible for providing support to the Patient Service Representative staff by providing guidance and direction as needed daily. The Lead’s responsibilities may include the role of the Patient Service Coordinator I and II, as well as filling in for the Supervisors when the Supervisors are unavailable. In addition, the Lead handles escalations as needed, participates in focus groups for strategic initiatives, and facilitates staff meetings and trainings. The Lead serves as a leader amongst their peers. Lastly, the Lead can handle all incoming queues as well as patient outreach and insurance verification, outbound calls, patient registration, and resolving general patient inquiries.

• High school Diploma or equivalent required.

• Bilingual English/Spanish preferred.

• Four years of experience preferred working in a customer service environment where a lead service/support role was primarily performed.

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.