Loan Underwriter Team Lead (US)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Loan Underwriter Team Lead leads the Underwriting Department team. Oversees daily underwriting activities, including workflow, turnaround, productivity and quality monitoring.

• Supervises daily operations to ensure accuracy and efficiency of workflow and staff
• Ensures 48 hour turn time SLA is met
• Acts as an advisor to production and operations staff to ensure team goals are met
• Assists with the selection process and orientation of new staff members
• Supports Loan operations in whatever capacity needed
• Provides exceptional customer service, congruent with WOW! philosophies, to customers, vendors and other institutions
• Demonstrates sound judgment conveying departmental policies and procedures
• Assists in conducting monthly underwriting staff meetings and individual one-on-one monthly meetings with underwriters
• Supports Operations Director with delegation program
• Keeps management abreast of operational needs, providing both a breakdown of the issues at hand as well as recommended solutions
• Researches and resolves discrepancies with customers and investors
• Performs other duties as may be assigned

• 2-4 year degree or equivalent experience
• 7+ years of related experience
• FHA DE preferred
• VA LAPP preferred
• Knowledge and understanding of bank operations, department policies, procedures, products, services, systems and applications
• Ability to interact with all TD Bank and departmental customers
• Advanced oral and written communication skills
• Excellent PC skills and familiarity with standard office equipment
• Detail-oriented, self-motivated and has excellent customer service skills
• General knowledge of accounting
• Flexibility in adjusting priorities
• Ability to pro-actively manage workflow

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.