Aged Care Specialist

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Build a rewarding career with an organisation that truly puts people first!
• SCHADS 4B ($46.70 ph) + Super + salary packaging benefits
• Full time opportunity based in Upper Mouth Gravatt QLD 4122

Carer Gateway was first introduced in 2015 as a website and phone line to help carers find and access support to help them in their caring role. With the Australian Government’s commitment to continue improving carer services, an extensive four-year consultation process with carers and the sector was undertaken.

This process found that the best way to support carers is to help them early in their caring role. Through a range of tailored supports and services, carers can be supported to manage their daily challenges, reduce stress, plan for the future and ultimately improve their wellbeing.

The Aged Care Specialist is responsible for undertaking intake, assessment and planning services for carers accessing support provided by the Carer Gateway across South West Sydney, Nepean Blue Mountains and Queensland.

This role will have a specific focus on Carers and care recipients who are over 65 years old or 50 if First Nations, to assist in accessing appropriate services. The objective of the role is work with carers over the phone to access information, support and referrals relevant to their caring role. This role may also include an outreach and face to face component.

Reporting to the Coordinator working under limited direction, this role will involve:

• Supporting Carers and Care Recipients over 65 or 50 if Indigenous with a high level of customer service, ensuring carers are listened to with patience and non-judgement.
• Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework.
• Assisting other areas of the business when required to manage call overflows with inbound calls throughout the contact centre.
• Working with Carers to establish and implement agreed action plans.
• Assist carers in navigating and accessing palliative services.
• Support carers and their care recipients to link to other Government funding streams, including My Aged Care.
• Ensuring Carers have an understanding of dementia and linking them onto educational services if not to include codesigning and providing specialist resources and education.
• Developing partnerships for warm referrals to specialist services.
• Working in collaboration with other Wellways Carer Gateway teams.
• Provide face to face, and outreach supports where identified.
• Ensuring the service approach incorporates the following service principles: Carer Focussed, Practicality and Flexibility, Inclusiveness.
• Creating an environment which Carers will find welcoming, real and inclusive.
• Develop support relationships with Carers which are positive and are built on Wellways values.
• The Aged Care Specialist role is not limited to the listed responsibilities and will require assistance with other areas of the program to meet the requirements of the organisation.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

• Qualifications and/or experience working in community services, allied health or carer/family peer positions.
• Excellent communication and interpersonal skills.
• Right to work within Australia.
• Current valid Driver’s Licence and the ability to undertake some travel.
• NDIS Worker Orientation Module Certificate.
• Satisfactory National Police Records Check, NDIS Worker Screening Check and Working with Children's Check.

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.