Administrator, Investor Services (Contract)

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

The administrator Investor services will administer the responsibilities of the processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is complying with issuer’s regulatory responsibilities to distribute annual meeting and other related materials to their security holders.

This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON.

Key accountabilities:

• Respond to enquiries of a non-routine nature; this may involve extensive research of various kinds of current and historical records. 
• Research and respond to written enquiries concerning the replacement of lost or destroyed dividend/interest payments; verify status of cheques; place requests for stop payments.
• Produce cheques for returned EFTS items; forward payments to security holders.
• Arrange for payment of accrued dividends upon receipt of requisition from Corporate Restructures.
• Liaise with the Tax Group to ensure accurate production of relevant tax forms. 
• Update status of each enquiry on the tracking system as the file progresses. 
• Identify and advise the Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of enquiries. 
• Develop a detailed knowledge and understanding of the services offered by clients to their security holders and keep up-to-date on circumstances which affect the security holders especially security transfer requirements.
• Maintain and provide monthly statistics for fee and performance reporting purposes.
• Ensure compliance with policies, procedures and regulatory requirements.
• Perform other duties as assigned.

Must Have(s):

• College diploma or university degree, or equivalent experience with Business, English and Writing Skills being major area of study
• Canadian Securities Course, an asset
• 1 to 3 years of experience in a similar role
• Proficient in Microsoft Office suite

Nice Have:

• Bilingual in French and English an asset

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. 

The recruiting efforts for this role are intended to fill a vacant position.

For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.