Contract & Sales Support Analyst

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

• End-to-End Contract Administration: Draft, review, execute, and maintain standard and custom client data agreements, schedule amendments, and subscriber applications in accordance with company policy and legal guidelines.
• Order Processing & Account Setup: Manage key workflow stages within CRM (Salesforce) and billing systems to enable seamless client onboarding, service entitlement, and prompt invoicing.
• Sales Enablement & Pipeline Assistance: Partner closely with Account Managers and Sales to process quotes, answer client inquiries regarding agreement terms, and expedite pipeline deals.
• Billing & Query Resolution: Investigate and resolve contract-related billing discrepancies, fee schedule queries, and client entitlement adjustments in collaboration with Finance and Billing teams.
• Database & Master Data Management: Maintain systematic accuracy of client agreement records, pricing models, product codes, and renewal dates across core enterprise databases.

• Contractual Governance: Help ensure client usage, redistributor reporting, and subscriber deployments align with signed market data agreements and standard guidelines.
• Policy Interpretation & Guidance: Serve as an internal subject matter expert on market data licensing guidelines, non-display usage policies, and redistribution terms for internal sales and external clients.
• Client Declaration Review: Review and validate periodic client declarations, self-audit forms, and vendor reporting statements to identify non-compliant usage or unmetered redistribution.
• Remediation & Governance Reporting: Work with non-compliant clients to bring licensing arrangements into compliance, drafting corrective addendums and back-billing calculations as required.

• Usage & Entitlement Monitoring: Analyze client data feeds, access logs, and vendor reporting metrics to detect unexpected patterns, unaccounted usage spikes, or undeclared redistribution.
• Compliance Analytics & Business Intelligence: Build and maintain analytical models using Excel, Power BI, or SQL to evaluate client reporting trends, identify potential revenue leakage, and map fee schedule effectiveness.
• Benchmarking & Market Research: Monitor market data industry trends, competitor licensing practices, and evolving technical delivery mechanisms (e.g., cloud access, APIs) to inform risk models.

• Audit Execution & Compliance Assistance: Support internal governance reviews and external client compliance audit programs under Datalinx Xpress by compiling client contract histories, historical billing records, and reported entitlement counts.
• Audit Reconciliation & Claims Support: Assist in reconciling third-party auditor findings against historical client reporting, preparing audit settlement calculations and client remediation packages.
• Internal Controls & Process Optimization: Proactively review existing contract and compliance workflows, recommending automated controls, documentation enhancements, and risk mitigation strategies.

• Education: Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related discipline.
• Experience: 3+ years of experience in contract administration, sales operations, client compliance, or market data licensing, preferably within financial services, fintech, or exchange data operations.
• Contract Knowledge: Strong understanding of commercial legal agreements, licensing terms, and contract management workflows.
• Analytical Capability: High proficiency in data manipulation and quantitative analysis using Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, advanced formulas).
• CRM & Enterprise Tools: Working knowledge of enterprise CRM platforms (e.g., Salesforce) and billing systems (Workday, DataBP).
• Attention to Detail: Exceptional precision in document drafting, numeric reconciliation, and maintaining compliance standards.
• Communication: Superior written and verbal communication skills, with the ability to articulate complex contractual terms and compliance findings to cross-functional stakeholders.

• Industry Knowledge: Familiarity with capital markets, real-time equity/derivative data feeds, non-display usage, and vendor redistribution models.
• Advanced Analytics: Experience with SQL, Power BI, Tableau, or Quicksight for processing large datasets and building automated compliance reports.
• Certifications: FISD Financial Information Associate (FIA) certification is an asset.
• System Integration: Experience in contract automation tools (e.g., DocuSign CLM) or market data reporting platforms.

• Integrity & Sound Judgment: Maintains high ethical standards and consistent alignment with internal processes and legal guidelines.
• Commercial Acumen: Balances risk mitigation and compliance enforcement with a strong client service orientation and business growth perspective.
• Problem Solving & Critical Thinking: Ability to dissect complex licensing scenarios, identify operational gaps, and propose clear, structured solutions.
• Collaboration & Relationship Building: Effective at building cross-functional relationships across Legal, Sales, Finance, IT, and external clients.

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. 

The recruiting efforts for this role are intended to fill a vacant position.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.