Service Coordinator

Exeter Commercialmid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Ready to find the right role for you? Transport Service CoordinatorSalary: £31,000 per annum plus Veolia benefitsHours: Monday to Friday, 40 hours per weekLocation: Exeter,

Technical Tools

Customer SupportCustomer Service Representative

Ready to find the right role for you?

What We Offer

~1 min read

✓25 days of annual leave

✓Access to our company pension scheme

✓Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

✓Discounts on everything from groceries to well known retailers

✓Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

✓One paid days leave every year to volunteer and support your community

✓Ongoing training and development opportunities, allowing you to reach your full potential

Responsibilities

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→Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
→Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
→Completing debriefs with front line staff and reporting necessary actions or updates as required
→Face-to-face engagement with drivers, supporting them to address any issues on route
→Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue
→Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance)

Able to demonstrate an understanding of transport compliance and WTD
Good communication skills communicating with people of all levels including drivers, frontline employees and customers
Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance.
Experienced IT Skills, and the ability to adapt to Google operating systems

Previous experience operating within a similar industry; waste/transport/logistics

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.