Digital Platform Operation Specialist, Greater China (Fixed-term Contract)

["cn-Shanghai"]

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Quick Summary

Overview

Position Summary Hyatt’s digital direct channels are an important pillar of the company’s loyalty, customer engagement and commercial growth strategy. Alongside Hyatt.com and the World of Hyatt App,

Technical Tools

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Position Summary

Hyatt’s digital direct channels are an important pillar of the company’s loyalty, customer engagement and commercial growth strategy. Alongside Hyatt.com and the World of Hyatt App, WeChat serves as Hyatt’s flagship localized digital platform in Greater China, connecting members with Hyatt through content, loyalty benefits, personalized engagement and direct booking experiences.

As Hyatt continues to expand its digital capabilities and member engagement initiatives, the operational complexity and business importance of the WeChat ecosystem continue to grow. This role supports the execution, coordination and continuous improvement of platform operations and digital campaigns, helping ensure operational excellence, scalable processes and a high-quality customer experience.

Working across hotels, internal stakeholders, agencies and technology partners, the Digital Platform Operation Specialist contributes to the successful delivery of key digital initiatives while gaining hands-on experience in digital operations, e-commerce execution and stakeholder management within a global hospitality company.

Position Responsibilities

Support the day-to-day operations of Hyatt's digital platforms, including content management, platform configuration, quality assurance and operational governance.
Execute and coordinate digital campaigns and platform initiatives, ensuring operational readiness, accuracy and on-time delivery.
Partner with hotels, internal stakeholders, agencies and technology vendors to coordinate execution, resolve operational issues and drive work to completion.
Provide operational recommendations and insights to improve campaign execution, platform performance and customer experience.
Maintain operational documentation, SOPs and process standards to support consistent and scalable execution.
Prepare recurring business reports, operational tracking, vendor administration and other business support activities.
Identify opportunities to improve operational efficiency and leverage digital tools, automation and AI solutions to simplify routine work and enhance productivity.

Experience

2–4 years of experience in Digital/Platform Operations, E-commerce, CRM, Hospitality or related fields.
Experience coordinating cross-functional stakeholders and managing concurrent tasks.
Experience working with agencies, vendors or external partners.
Experience with WeChat Mini Program is a plus.

Education

Bachelor’s degree or above

Certificates, Licenses, and Registrations

Excellent written and verbal communication skills in both English and Chinese.

Computer Skills Needed to Perform This Job

Strong Excel and data analysis skills.
Familiarity with AI productivity tools (e.g., ChatGPT, Copilot or similar) is a plus.

Additional Comments and Requirements

Strong attention to detail with a high level of accuracy and accountability.
Ability to handle business and customer-related information with appropriate confidentiality, accuracy and compliance awareness.