Doughnut Ambassador - NYC Flagship

Since its founding over 80 years ago, Krispy Kreme’s focus has remained the same - making fresh, premium quality doughnuts inspired by their founder’s original recipe. The brand’s iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme’s in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme’s melt-in-your-mouth doughnuts being made right before their eyes.

The Brand Ambassador serves as the face of Krispy Kreme at our NYC Flagship location, creating memorable guest experiences through exceptional hospitality, brand storytelling, and product knowledge. As a passionate representative of the Krispy Kreme brand, this role engages guests throughout their visit, promotes products and experiences, and helps create a fun, energetic, and welcoming atmosphere. Brand Ambassadors bring our S.W.E.E.T. Behaviors to life by Smiling, Welcoming, Engaging, Enhancing the guest experience, and Thanking every guest, ensuring each visit is memorable and uniquely Krispy Kreme.

• →Demonstrate Krispy Kreme's S.W.E.E.T. Behaviors:
• →Smile - Create positive first impressions.
• →Welcome - Greet every guest with warmth and enthusiasm.
• →Engage - Connect through conversation, product knowledge, and storytelling.
• →Enhance - Elevate the guest experience through recommendations and memorable moments.
• →Thank You - Express genuine appreciation and invite guests to return.
• →Serve as a passionate ambassador for the Krispy Kreme brand, products, promotions, and flagship experiences.
• →Actively engage guests throughout their visit, including while waiting in line.
• →Share the Krispy Kreme story and educate guests on products, merchandise, and seasonal offerings.
• →Support special events, tours, media visits, and promotional activations.
• →Manage guest flow and maintain an organized and welcoming environment.
• →Offer samples and product recommendations as directed.
• →Recognize opportunities to create memorable moments and exceed guest expectations.
• →Maintain cleanliness, safety, and presentation standards throughout guest-facing areas.
• →Partner with leadership and team members to deliver an exceptional flagship experience.
• →Perform all Doughnut Server responsibilities, including POS transactions, order fulfillment, beverage preparation, and guest service support as business needs require.
• →Support training and development initiatives by serving as a role model for brand standards, operational excellence, and S.W.E.E.T. behaviors.

• Passion for hospitality and guest experience.
• Strong communication and interpersonal skills.
• Ability to engage diverse guests in a high-volume environment. · Positive attitude and enthusiasm for representing the Krispy Kreme brand.
• Previous experience in hospitality, retail, tourism, entertainment, or guest services preferred.
• Capable of maintaining an elevated, guest-focused demeanor and high energy level for extended periods

• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.  
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive. 

• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.  
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.  
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.  

• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.  
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.  

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. 

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme. 

Doughnut Ambassador wage is $18.00 per hour.