Technician

We’re excited about the future, and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive.

MAJOR RESPONSIBILITIES (Questions 1-7) [W – 50%]: 

• To demonstrate workshop dependability and reliability daily in accordance with work standards. 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Employee has the necessary tools to carry out responsibilities, all tools are maintained in good condition and you are in possession of tools listed in the Tool Agreement Schedule at all times. 

• All shop tools are cleaned and returned to stores after use at all times. 

• Damaged or malfunctioning tools are reported to Workshop Supervisor immediately at all times. 

• Correct Procedures are followed at all times in completing work. 

• Communication is courteous, respectful and polite to team members at all times. 

• Work area and person are kept clean while performing duties at all times. 

• Tasks are completed as requested on Repair Order at all times.  

• Instructions given by Advisors, Dispatcher and Supervisors are followed at all times. 

• Teamwork and professional attitude is demonstrated in carrying out duties and responsibilities at all times. 

• Waste materials used in the repair of vehicles are properly disposed of in bins provided at all times. 

• All old parts are bagged and placed in customers vehicles when requested at all times. 

• All spills are cleaned up immediately at all times. 

• To perform professional Diagnosis assigned on Repair Orders according to specifications . 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Competence/Proficiency is demonstrated in use of Consult II diagnostic equipment at all times. 

• Competence/Proficiency is demonstrated in use of electronic manuals (schematics included) at all times. 

• Competence/Proficiency is demonstrated in the use of Consult III diagnostic equipment at all times. 

• Technical knowledge and skill is demonstrated in diagnostics where necessary at all times. 

• To perform Engine & Transmission Management & Repairs assigned according to specifications. 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Gasoline engine mechanical repair is carried out to specified standards at all times. 

• Diesel engine mechanical repair is carried out to specified standards at all times. 

• Suspension diagnosis and repairs are completed to specified standards at all times. 

• Steering diagnosis and repairs are completed to specified standards at all times. 

• Brake diagnosis and repairs are completed to specified standards at all times. 

• Anti-Lock Brake System diagnosis and repairs are completed to specified standards. 

• Proficiency/competence is demonstrated in Manual and Automatic Transmission and Repair at all times. 

• Proficiency/competence is demonstrated in Final drive and drive line diagnosis and repair at all times. 

• Proficiency/competence is demonstrated in CVT diagnosis and repair at all times. 

• To perform Electrical Systems Diagnosis and Repair on repair orders according to specifications. 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Proficiency/competence is demonstrated in Engine Electrical diagnosis at all times. 

• Proficiency/competence is demonstrated in Body Electrical diagnosis at all times. 

• Proficiency/competence is demonstrated in Engine Electrical Repair at all times. 

• Proficiency/competence is demonstrated in Body Electrical Repair at all times. 

• Proficiency/competence is demonstrated in diagnosis and repair of heating and air conditioning systems. 

• To carry out all diagnostics, maintenance and repairs effectively and efficiently. 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Workshop work flow is followed at all times. 

• All work is carried out according to ADP Standards at all times. 

• Work/Job requirements are fulfilled between the hours of 8:00a.m.-4:30p.m. at all times including any additional hours if required. 

• Work/Job requirements are completed to Customer’s Satisfaction within specified timeframes at all times. 

• To demonstrate a willingness and readiness to carry out service to performance standards and specified timelines at all times.  

• To participate in projects, specially assigned tasks, overtime work and Weekend work when required. 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• All projects and specially assigned task are completed on time and to agreed standards. 

• All overtime work is efficiently completed. 

• Saturday openings are adequately staffed to meet customer demand. 

• To perform any related duties assigned by the Workshop Supervisor, Service Advisors or Service Manager. 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• All assignments are carried out to agreed standards. 

• Teamwork – works well with members of own department as well as those from other departments.  Helps to prevent and resolve conflicts and promote mutual respect.  Exchanges ideas and opinions. [W – 10%] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Team spirit is demonstrated by helping fellow workers when needed. 

• Good relations are maintained with all other staff. 

• Communication is maintained with key players on progress and completion of work. 

• A willingness to help is demonstrated and communicated, both to internal and external customers alike. 

• Cooperate fully with the Dispatchers and Service Advisors. 

• Feedback is provided management with information on customer needs, concerns, problems and suggestions. 

• Knowledge is shared with colleagues as is necessary. 

• Every effort is made to prevent and resolve conflicts in an amicable manner. 

• Every effort is made to promote mutual respect. 

• Customer Service – to demonstrate knowledge of productsand services offered.  Build customer confidence, and resolve customer complaints.  Respond to needs of internal customers.  [W – 10%] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Employee acts as source of information by having knowledge of company products and services in order to provide adequate responses about products or resolve customer complaints. 

• Accuracy is demonstrated by correctly diagnosing the customers’ problems. 

• Understanding is demonstrated by making every effort to understand the customers’ needs.  The customers’ specific requirements are learnt and individualized attention is given by operating efficiently. 

• Communication and Interpersonal Skills  - clearly conveying and receiving information and ideas through a variety of media and means to individuals and groups. [W – 10%] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Proper communication skills are demonstrated by using proper business/industry language at all times in a manner that can be clearly understood (as it relates to internal as well as external customers). 

• Assurance is demonstrated by conveying trust, competence and confidence in your knowledge of the product by writing a clear, concise story on the R.O. 

• Problem solving and decision making ability. – ability to anticipate, identify and analyse problems and make sound decisions and recommendations  [W - 5%] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Proper diagnosis of problems are anticipated and clear feedback given at all times. 

• Proper diagnosis of problems and appropriate action taken or recommended to rectify the problem at all times. 

• Health, Safety & Security – Adheres to health, safety and security rules, regulations and procedures including the use of safety equipment and wearing of safety gear.  [W - 5%] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Safety standards are adhered to at all times when in the workshop. 

• Safety gears are worn as required in the workshop. 

• There is full compliance and participation in Disaster Management Exercises i.e. Drills, training and ensuring you always have your emergency contact cards and are aware of the members of the Disaster Management Committee, Wardens and Certified First Aiders. 

• Learning & Continuous Improvement – taking advantage of learning opportunities and using newly acquired knowledge and skills to improve the department/business. [7%] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• Attend and participates in training sessions as required. 

• Attend all meetings as required. 

• Skills are implemented as required. 

• Knowledge is shared with colleagues as is necessary. 

• All training sessions recommended by the Dept. Manager and the Human Resources Manager are attended at all times. 

• There is full participation in the appraisal process at all times. 

• Attendance & Punctuality – meets attendance requirements and adheres to stipulated time requirements for work and meetings. [3 %] 

SATISFACTORY PERFORMANCE WILL HAVE BEEN ACHIEVED WHEN: 

• To be punctual at all times when required to be at your work station. 

• Punctual attendance at all meetings as required is maintained. 

• Punctual attendance and participation in training sessions is maintained as required.