Director of Public Services at Hussey-Mayfield Memorial Public Library

The Hussey-Mayfield Memorial Public Library has a long history of providing innovative, life-enriching services to the growing communities of Zionsville and Whitestown, Indiana. Our staff embraces new technologies, develops modern amenities, and offers personalized, up-to-date services. We promote collaborations and foster knowledge and entertainment throughout the community.

We are an Equal Opportunity Employer.

Under the general supervision and direction of the Executive Director, this role performs professional and administrative duties in planning, implementing, directing, and evaluating library public services.

The Director of Public Services is the primary member of the senior management team that oversees Youth Services, Teen and Adult Services, Circulation Services, and Outreach Services; supervises the Maker Studio Specialists at the Zionsville and Whitestown branches; and supervises the Whitestown Branch Manager. The Director of Public Services assists the Executive Director in maintaining the daily operation of the library and, in coordination with the Director of Operations, operates the library independently in the Executive Director’s absence. This position exercises direct supervision over assigned staff, coordinates the work of public services staff across locations, and develops policies and procedures that support the Library’s mission and strategic plan.

• →Fills in for public-facing staff as needed to ensure the smooth and continued operation of the Library.
• →Creates and implements standard operating procedures.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. There may be other duties as assigned.

• Collaborates with the Senior Management Team to develop library-wide policies, budgets, and work plans; makes procedural decisions involving implementation and library operations.
• In coordination with the Director of Operations, acts for the Library Executive Director in their absence in directing, coordinating, and representing the Library.
• Attends and participates in Library Board of Trustees meetings.
• Prepares various reports and correspondence on projects and policy matters.
• Coordinates committees and special projects as requested by the Executive Director.
• Exemplifies and helps to foster a customer service-oriented and responsive organizational culture that upholds the mission, vision, values, and goals of the Library.
• Assists with developing, implementing, and reporting on the Library’s strategic plan.
• Recommends and develops training and development opportunities related to public services.
• Writes, applies for, administers, tracks, and reports on grants for the Library.
• Creates, develops, and assists with library fundraising with the Administration Team.
• Represents the interests of the public service departments in Library-wide planning and decision-making.
• Continually seeks and inspires innovation throughout the Library.
• Attends Friends of the Library meetings and represents the public service departments in grant applications and discussions.

• Oversees the Library’s public services by directing the activities of the assigned departments, which includes the continual planning, coordinating, administering, and evaluating of programs, projects, processes, procedures, systems, standards, and service offerings; ensures compliance with federal, state, and local laws, regulations, codes, and standards.
• Monitors the daily operations of the public service departments, coordinates across branch locations, and allocates resources accordingly.
• Maintains continual practice of process improvements and participates in the ongoing evaluation of long-term planning affecting public services.
• Investigates complaints related to public services and resolves these by taking appropriate action.
• In coordination with public service department heads and the branch manager, prepares, administers, and coordinates public service departmental budgets, ensuring that expenditures are effectively maintained and controlled, and that the appropriate revenues and fees are collected.
• Assists the Executive Director with preparation of the annual budget by forecasting funds needed for public service staffing, equipment, materials, and supplies.
• Develops, recommends, and implements policies for public services to ensure that objectives of the Library and the needs of the public are met.
• Assists with the preparation of monthly and special statistical reports; collects and analyzes data.

• Supervises, evaluates, and coaches assigned department branch heads and staff. Ensures employees follow policies and procedures.
• Maintains a healthy and safe working environment.
• Assists public service department heads/branch manager in planning, directing, and coordinating department work plans; identifies and resolves problems; assigns projects and programmatic areas of responsibility.
• Provides mentorship and development opportunities for staff reporting to this position.
• In coordination with the Executive Director, Branch Manager and Department Heads, interviews, hires and promotes those employees reporting to this position.
• Reviews employee performance on a continuing basis and completes the electronic annual review process in a timely and accurate manner.
• In coordination with the Executive Director, Branch Manager and Department Heads, participates in employee discipline ranging from verbal and written warnings and suspension, up to and including discharge.
• Maintains accurate and timely payroll and time off records for direct reports.
• Plans and leads staff meetings/trainings.

• Maintains communication with the local community and represents the Library in various civic activities and community meetings.
• Forms strategic partnerships with community organizations to enhance Library services.
• Participates in outreach events.

• Attends and participates in professional group meetings, trainings, and conferences and stays current on the latest trends and innovations in libraries and management.
• Uses available resources and training opportunities to gain experience and maintain proficiency with all technology, including hardware, software, and patron-facing databases, used by the Library.
• Obtains necessary LEU credits.

• Required: Master’s Degree in Library Science from an ALA-accredited program.
• Required: Indiana Public Librarian Certification Level 2 or above (or the ability to attain a temporary Level 2 permit or certification within six months).
• Required: Valid Indiana Driver’s License or the ability to attain one within 6 months of hire
• Required: Excellent written and verbal communication skills.
• Required: Role model level emotional intelligence, negotiation, and conflict management capabilities.
• Preferred: Experience with public library funding and budgeting.
• Preferred: Working knowledge and understanding of people operations and talent development best practices.
• Preferred: Minimum of 5-7 years of progressively responsible public library experience.
• Preferred: Minimum of 3 years of management experience.

• Frequently: Reading, writing, standing, walking, and sitting
• Occasionally: pushing, pulling, and driving
• Rarely: Bending and lifting

The candidate must be able to perform each essential function satisfactorily, either with or without reasonable accommodation.