Auto Claims Advisor – TD Insurance Auto Centre (Ajax On-site)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.

As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.

• Deliver a customer-first experience through empathy, active listening, and clear communication
• Provide timely updates and guidance, ensuring customers feel supported during the claims process
• Welcome and assist customers onsite, creating a professional and reassuring environment

• Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
• Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
• Review and reconcile repair estimates to support fair and appropriate settlements
• Maintain detailed and accurate claims documentation

• Gather, assess, and validate information from multiple sources to support claim decisions
• Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
• Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards

• Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
• Contribute to team performance by supporting operational goals and maintaining productivity metrics

• Develop expertise in claims handling, coverage, and investigation practices
• Contribute to process improvements and support a culture of continuous learning
• Pursue professional development, including CIP designation (asset)

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail
• Proven customer service and communication skills
• Effective time management and prioritization in a fast-paced environment
• Demonstrated ability to analyze, investigate, and negotiate outcomes
• Post-secondary education is an asset
• Progress toward or completion of CIP designation is an asset

• A supportive and inclusive culture that values your growth
• Opportunities for career development and advancement
• Meaningful work that makes a real impact in customers’ lives

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.