Guest Services Officer

As a Guest Services Officer, you will be the first point of contact for guests, delivering exceptional service and creating memorable experiences that reflect the luxury standards of Grand Hyatt Doha. Key responsibilities include:

• Welcome and assist guests during check-in, check-out, and throughout their stay.

• Address guest inquiries, requests, and concerns in a professional and timely manner.

• Promote hotel facilities, services, and local attractions.

• Coordinate with other departments to ensure seamless guest experiences.

• Maintain accurate guest records and process payments as required.

• Uphold Hyatt brand standards and contribute to guest satisfaction goals.

• Diploma or degree in Hospitality Management or a related field preferred.

• 0-2 years of experience in hospitality, customer service, or hotel operations.

• Excellent communication and interpersonal skills.

• Strong customer-focused mindset with a professional appearance and demeanor.

• Ability to work flexible shifts, including weekends and holidays.

• Proficiency in Microsoft Office and hotel property management systems is an advantage.

• Fluent in English; additional language skills are a plus.

• Preferably candidates with experience in hotel operational departments.