Customer Service Rep I

United States·Concordmid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies,

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Customer SupportCustomer Service Representative

What We Offer

~2 min read

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

✓Vacation days & sick days

✓Company-paid holidays & floating holidays

✓A company mindset that prioritizes health, safety, and flexibility

Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities

~1 min read

→Maintain good customer relations both on the phone and in person
→Gather information from customers to help identify and solve problems
→Confirm, schedule, and reschedule services for the customer
→Set sales appointments for new customers
→Answer billing questions
→Complete general clerical duties as assigned
→Work as a team with Service and Sales
→Sell the value of our services and suggest upgrades to service
→Smile while talking on the phone

High school diploma or GED
Have excellent listening and communication skills
Have a pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday-Friday and Saturdays as needed

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes: 

Professional and Personal Growth