IT Support Technician

United States·Greensboromid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Install new end-user workstations and perform adds, moves, and changes as needed. Install, configure, and support Microsoft Office productivity tools and vertical applications.

Requirements Summary

Perform job responsibilities and operate equipment according to company safety and training programs. Report safety or hazard concerns to management. Report any on-the-job injury to management.

Technical Tools

Customer SupportIt Support Specialist

Responsibilities

~2 min read

→Install new end-user workstations and perform adds, moves, and changes as needed.
→Install, configure, and support Microsoft Office productivity tools and vertical applications.
→Configure network access.
→Troubleshoot hardware, software, and network configurations.
→Train end users on the proper use of hardware and software.
→Communicate status and progress reports for ongoing projects.
→Enhance technical skills to support new systems and applications.
→Assist with project rollouts.
→Assist with the setup of IT systems for events.
→Other duties as assigned.

→Perform job responsibilities and operate equipment according to company safety and training programs.
→Report safety or hazard concerns to management.
→Report any on-the-job injury to management.
→Take personal responsibility for safety every day.

→ QUALIFICATIONS / REQUIREMENTS / EXPERIENCE / EDUCATION

→At least two years of college study in IT or equivalent IT work experience.
→Knowledge of computer hardware identification, installation, and troubleshooting.
→Ability to provide end-user support for Microsoft Office and other software.
→Working knowledge of Microsoft Windows environments.
→Basic understanding of Windows Server operating systems.
→Basic understanding of computer networks, TCP/IP, and Wi-Fi.
→Ability to communicate concepts and details necessary to train end users.
→Ability to learn new systems, applications, and tools.
→Good written and verbal communication skills.
→Proven ability to interact effectively and positively with end users, staff, and guests.
→Ability to take initiative and work independently and as part of a team.
→Good organizational skills and the ability to accurately document work.