Banquets Manager

Join us for an extraordinary opportunity to shape the opening of Park Hyatt Mexico City Polanco, located in the heart of Polanco overlooking Chapultepec Park, where timeless luxury meets contemporary elegance in one of the world’s most vibrant and dynamic destinations.

The Banquets Manager will oversee the planning and execution of all banquet operations, ensuring each event reflects the hotel’s standards of refined service and attention to detail. Partners closely with clients, culinary, and hotel teams to understand event requirements and deliver seamless, personalized experiences from initial planning through completion.

The Banquets Manager leads, trains, and motivates the banquet team; coordinates event timelines, room setups, service flow, and resource allocation; and monitors quality throughout each event. Anticipates guest and client needs, handles special requests with discretion, and resolves service challenges promptly. Maintains clear communication across departments and ensures compliance with hotel procedures, food safety, and workplace standards. Reviews guest feedback and operational results to strengthen service quality and team performance.

Grounded in our Purpose to Care for People so they can be their Best, the Banquets Manager will bring this Purpose to life through meaningful connections with guests and colleagues and through the consistent delivery of the thoughtful, personalized experiences that define Park Hyatt.

• Bachelor’s degree or diploma in Hospitality Management, Restaurant Management, or a related field.
• Minimum 5 years of experience in banquets, preferably in a Michelin-starred or Michelin-recognized restaurant or five-star hotel.
• Proven experience leading high-performing teams in a sophisticated, detail-oriented service environment and coordinating events from start to finish.
• Strong knowledge of event setups, service orders, timelines, and health and safety standards
• Ability to manage budgets, costs, and unforeseen situations
• Exceptional leadership, communication, organizational, problem-solving and negotiation skills with clients and vendors.
• Fluent Spanish and English; additional languages are an advantage.
• Impeccable personal presentation, discretion, cultural awareness, and attention to detail.
• Availability to work evenings, weekends, and holidays.