Clinical Workflow Analyst — Federal Health IT

Reliable clinical applications enable healthcare professionals to deliver effective, coordinated care. Rackner is seeking an experienced Clinical Workflow Analyst to diagnose complex electronic health record (EHR) issues, restore functional workflows, and strengthen application reliability in mission-critical federal healthcare environments.

In this hands-on role, you'll apply your EHR expertise to resolve challenging application issues, manage cases through confirmed resolution, and identify opportunities to improve clinical technology operations. Working alongside clinical, technical, and service management teams, you'll contribute to dependable healthcare systems, better user experiences, and continuous operational improvement.

• →Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• →Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• →Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.
• →Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to appropriate stakeholders.
• →Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure.
• →Analyze service tickets and available application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes.
• →Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement to address issues and facilitate operational readiness.

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Professional experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong functional troubleshooting, analytical, documentation, and communication skills, with the ability to coordinate effectively across clinical and technical teams.

• Familiarity with specialized operational or field healthcare applications.
• ITIL 4 Foundation certification.
• Experience with EHR utilization analytics and application performance insights tools.

At Rackner, you'll contribute to meaningful federal healthcare technology initiatives that help clinical teams work more effectively. You'll have the opportunity to solve complex application challenges, collaborate with multidisciplinary professionals, and influence improvements that strengthen healthcare technology operations.

We value practical problem-solving, technical curiosity, accountability, and professionals who take ownership of delivering reliable solutions.

This is a remote, U.S.-based position requiring occasional travel to support clinical application go-lives and operational transitions.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.