Leave Support Specialist

Remotemid

Other

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION,

Technical Tools

Other

About the Role

~1 min read

The incumbent is an individual contributor supporting WVU Health System’s Leave of Absence and Accommodation programs. The incumbent provides guidance on leave program policies and procedures to employees and managers and facilitates leave and time off related transactions. The incumbent will address service requests that are escalated to them from the Tier 1 Customer Service team and will support leave/disability case management to promote efficiency and clear communication.

Requirements

~1 min read

High school diploma or equivalent and three years of administrative or customer service experience including at least one year of experience with Leave of Absence programs including Time Off, Short-Term Disability, and FMLA

Associate’s degree in human resources, business administration, or related field and two years of administrative or customer service experience including at least one year of experience with Leave of Absence programs including Time Off, Short-Term Disability, and FMLA

Bachelor’s degree in human resources, business administration, or related field and one year of administrative or customer service experience related to Leave of Absence programs including Time Off, Short-Term Disability, and FMLA.

Responsibilities

~1 min read

1. Strong verbal/written communication skills necessary to interact diplomatically and tactfully with diverse groups of people; effective interpersonal skills; strong attention to detail.

2. Familiarity with HR policies and procedures.

3. Proficiency with MS Office. Experience with Workday, Kronos, Absence Tracker preferred. Ability to utilize search tools and knowledgebase tools to find relevant information.

4. Effective problem solving and troubleshooting skills.

5. Ability to consider multiple variables to determine proper course of action.

6. Exercise good judgment in handling sensitive and confidential information and situations.

7. Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Ability to quickly establish credibility to build and maintain effective working relationships.

8. Strong attention to detail and accuracy skills.

United States of America (Non-Exempt)

554 SYSTEM HR Shared Services