Retail Operations & Dive Centre Shop Manager

An established marine sports and diving specialist based in Cape Town is seeking a commercially focused Retail Operations & Dive Centre Shop Manager to lead front-of-house trading and day-to-day facility administration. In this role, you will oversee the complete customer journey, maintain pristine visual merchandising, lead POS transactions, and drive retail revenue across premium technical equipment, service packages, and training programmes. Working closely with executive leadership, the position balances direct counter sales and customer consultation with robust inventory controls, supplier administration, quotations, and diving logistics support. Working Hours: Standard retail operating hours, including rostered weekend shifts aligned with the centre's operational diving and training timetable. Key Responsibilities: Manage daily cash-ups, reconcile point-of-sale terminal receipts, balance till floats, and rectify discrepancies alongside ownership. Provide consultative technical sales advice on equipment, gear maintenance services, and instructional certifications to walk-in and remote clientele. Generate accurate customer quotations, process billing invoices, follow up on aged receivables, and coordinate courier dispatches. Receive incoming supplier consignments, verify delivery documentation against purchase orders, adjust stock levels, and update wholesale price schedules. Maintain stock replenishment thresholds, conduct routine stocktaking, and perform consignment inventory reconciliations. Handle incoming customer communications via telephone and email correspondence, maintaining organised electronic and physical trade files. Uphold professional housekeeping, cleanliness, and safety standards across the showroom floor and stockroom daily. Coordinate dive booking schedules, support boat charter logistics, and oversee the staging of rental gear kits. Produce social media updates and digital promotional assets to showcase product ranges and boost foot traffic. Provide operational cover and collaborative assistance across workshop, instructional, and logistics teams as required. Requirements Minimum Matric (Grade 12) Practical supervisory or administrative experience within a retail shop, leisure facility, or dive centre setting. Sound familiarity with recreational or technical diving principles, equipment configurations, and water safety standards. Demonstrated hands-on experience handling cash, operating point-of-sale systems, and conducting basic accounting reconciliations. Professional written and verbal communication skills with meticulous attention to administrative detail. Physical capability to handle regular standing, stock movement, and safe lifting of dive gear and cylinders within regulated manual handling guidelines. Preferred Qualifications: Open Water Diver certification or higher dive qualification. Active PADI Instructor rating. Valid driver's licence suitable for local supplier collections and courier coordination. Prior familiarity with leading technical dive brands (such as underwater housings, dive computers, and life-support regulators). Required Software Skills: Microsoft Word Microsoft Excel Point of Sale (POS) Systems Pastel Accounting / Pastel Partner (advantageous) Benefits Competitive base salary with performance-based incentive scheme. Hands-on immersion within an industry-accredited dive training and technical servicing operation. Collaborative workplace culture with strong ties to the local outdoor and ocean community.