Junior Client Services Officer

Water is essential for life. At Seqwater, we’re not just delivering water—we’re driving innovation, growth and transformation to secure the future of water across South East Queensland.

As one of the largest water businesses with the most geographically spread and diverse asset base of any capital city in Australia, our operations extend from the New South Wales border to the base of the Toowoomba ranges and north to Gympie.

As we enter an exciting period of expansion, we're embracing new technologies and sustainable practices to meet the growing needs of our region. We work collaboratively across our organisation and with our stakeholders, constantly striving to enhance the quality of service we provide. As we modernise our systems and invest in smarter water grids, we remain focused on delivering the highest standard of service, always with the future in mind.

Our transformation is about more than just infrastructure—it’s about people. Our team of dedicated professionals are united by a shared passion for creating lasting, meaningful outcomes for the communities we serve, and this is reflected in Our Vision, Water for Life, Our Promise - Safe for Life, and Our Values of integrity, respect, care, and courage that shape everything we do.

As the Junior Client Services Officer, you will provide responsive and effective IT support, resolving user issues and minimising disruption to business operations. You’ll deliver a positive end-user experience while contributing to reliable and continuously improving IT services. 

You will work across our Creek Street (Spring Hill) and Ipswich offices, providing hands-on IT support to our people across both locations.

Key responsibilities:

• Provide first-level technical support, diagnosing and resolving IT incidents, service requests and technical enquiries in line with service standards.
• Investigate and troubleshoot technology issues across desktop hardware and software, networks, printers, mobile devices, AV equipment and telephony.
• Manage incidents and service requests through the service management system, ensuring appropriate prioritisation, timely resolution and escalation where required.
• Administer user accounts and system access, including password resets, permissions and onboarding/offboarding activities in line with security requirements.
• Deliver a high standard of customer service, keeping users informed throughout the resolution process and contributing to continuous improvements in IT service delivery and the end-user experience.

To be successful in this role, you will possess:

• Completion of Year 12 (QCE) or equivalent.
• Demonstrated interest in information technology and digital systems, with an eagerness to build technical capability.
• Ability to diagnose and resolve common hardware, software and system access issues.
• Strong customer service and communication skills, with the ability to provide friendly and professional support.
• Effective problem-solving skills, with the ability to learn new technologies and work collaboratively within a team.

This position will be offered on a permanent full-time basis with a starting salary of $82,319.98 plus 12.75% superannuation. 

Appointment to this role is subject to the provision of a national police check and may be subject to other medical/character requirements. Please note that people with criminal records are not automatically deemed ineligible. Each application will be considered on its merits.

For a more detailed preview of the work that you will be involved in for this role, feel free to take a look at the position description on our careers page - careers.seqwater.com.au   We also invite you to connect with us on LinkedIn and join our growing community of followers to see all the latest news and job opportunities as and when they happen - https://www.linkedin.com/company/seqwater/

If you are looking for an extraordinary career in which you can make a real impact, we'd love to hear from you! 

Submit your cover letter outlining how you meet the requirements of the role and your resume via the Apply button.

Applications close: 11:55PM AEST, Sunday 15^th November 2026

For further information please email enquiries to recruitment@seqwater.com.au

Please note – applications cannot be accepted via email.

Advertised: 09 Nov 2026 E. Australia Standard Time
Applications close: 15 Nov 2026 E. Australia Standard Time

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