Guest Experience Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! 

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Guest Experience Manager!

The Guest Experience Manager forms part of the Front Office Management Team within the Rooms Division and spearheads the overall guest experience. This role manages the arrival and departure experience for VIP guests by ensuring their experience is memorable and seamless.

• →Driver behind the overall guest experience at One Dalton and develop initiatives to further the guest experience from Arrival, during the stay to departure
• →Must be a self-starter to drive guest experience initiatives
• →Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments.  
• →Oversee all Elite guests stays, which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
• →Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
• →Directs and partners with operational leadership to ensure service execution is consistent across all outlets
• →Make timely and impromptu decisions, which balance guest’s needs with the financial, safety and staffing goals of the hotel
• →Find solutions to the inevitable challenges and glitches that arise while VIP guests are on property and keeping the Director of Rooms and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
• →To ensure all departments are following up with glitches and that they are doing so in a timely manner
• →Performs other tasks or projects as assigned by hotel management and staff
• →Assists other departments as required in resolving problems

• College degree in Hospitality preferred.
• 2-3 years luxury hotel, supervisory experience.
• Computer literate
• Superior guest service and salesmanship skills.  
• Excellent analytical and organizational skills. 
• Detail oriented focus
• Proven leader
• Strong managerial and supervisory skills
• Requires reading, writing and oral proficiency in the English language
  

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.