Reservation & Customer Service Agent

We are MOTODYNAMICS Group, and Movement is our Passion!

Our vision is to create a world of sustainable mobility without boundaries.

Through the iconic brands we represent – Yamaha, Porsche, Sixt – and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.

Our SIXT Division is looking for a Reservation & Customer Service Agent, who shares our vision and is eager to be part of our growth journey.

The Reservation & Customer Service Agent is responsible for handling customer inquiries, processing bookings, and ensuring a seamless rental experience. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

• Communicate effectively and provide excellent customer service over the phone
• Process and manage reservations via phone or email
• Address and resolve customer complaints or concerns professionally to ensure high customer satisfaction
• Processing requests for changes or cancellations of reservations, providing alternative solutions when necessary
• Promoting additional services or products, such as insurance or vehicle upgrades

• 2+ years of experience in a similar position within a call center environment, focusing on sales and customer service
• An excellent communicator in both Greek & English, any other language will be considered an asset
• Problem-solving skills to address and resolve any issues that may arise during the reservation or rental process
• Flexibility to work in shifts as the department operates every day, including holidays