Senior Training and Quality Associate - KYC

Solaris is Europe’s leading embedded finance platform, pioneering Banking-as-a-Service to bridge the gap between financial technology and licensed banking. Founded in 2016 and headquartered in Berlin, Solaris enables fintechs, digital ecosystems, and multinationals to embed accounts, cards, lending, and payments directly into their own products, creating seamless financial experiences for their users. As a fully licensed German bank, Solaris combines the highest standards of IT security and regulatory resilience with a modular, highly scalable infrastructure.

Today, Solaris is driving the next evolution of financial services by transitioning into an AI-native banking platform, ensuring European businesses can deploy secure, adaptable financial products at scale.

• Perform quality checks as part of the Quality Assurance.
• Deliver an excellent and fun New Hires Training experience within Solaris Operations.
• Support in the maintenance of training content.
• Analyse the results of Quality Assurance and deliver necessary actions to improve results.
• Create and continuously improve training content.
• Deliver any additional training whenever required.
• Support in the improvement of Ops processes.
• Support in the improvement of the workflow of the T&Q tools.
• Take initiative for the improvement of T&Q processes.
• Support the T&Q Manager in stakeholder management.
• Mentor and train new hire within T&Q.
• Report on the results of Quality Assurance to higher levels including regulatory aspects to Compliance.
• Shaping of T&Q processes with stakeholder departments including Compliance.
• Support on audit findings when applicable.
• Mentor and train outside of KYC analysts and T&Q.
• Manage stakeholders independently; lead conversations and report outcomes to the T&Q Manager.
• Act as a deputy to the T&Q Manager in case of absence, as well as ensuring all deliverables are successfully completed.

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field
• 4+ years of experience within the banking or financial services industry, with particular focus on Quality Assurance processes and best practices particularly in KYC or any AML functions
• Strong knowledge of in Banking Operations, KYC Operations and/or Customer Support.
• Understanding of training methods and training content creation.
• Excellent written and oral communication skills.
• Fluent English language skills, German is a strong plus.
• Analytical skills, time management and organization skills.
• Empathy and ability to show ownership.
• Comfortable working with AI tools, thinking critically about AI outputs, and contributing to a culture of responsible AI use. We expect you to demonstrate comfort with AI-assisted workflows and a willingness to continuously develop their AI capabilities as the technology evolves.