Principal, Product Service Engineer

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

Help design the future of product support at Alcon. Bring your technical expertise and proven engineering project experience to shape how advanced surgical, diagnostic, visualization, and connected medical devices are designed and supported worldwide. As Principal Engineer, Product Service Engineering, you will influence product design, lead service readiness, and advance secure remote diagnostics and software updates—from development through end of life.

This role is on-site in our Lake Forest, CA location and a typical day would include:

• →Lead engineering delivery. Own support strategy for an assigned portfolio. Turn service needs into requirements, project plans, and technical deliverables; manage dependencies, risks, and milestones.
• →Shape product design. Partner with Research and Development to improve serviceability, diagnostics, reliability, uptime, and lifecycle support costs.
• →Deliver launch readiness. Coordinate service plans, test procedures, documentation, training, tools, spare parts, and product data for development reviews and launch.
• →Advance connected support. Define reusable networking and connectivity requirements, secure remote access, software updates, diagnostics, device logs, and monitoring capabilities.
• →Solve complex problems. Lead field investigations with engineering and Quality, driving root cause resolution, corrective and preventive actions, and product or service improvements.
• →Build secure service workflows. Partner with security and privacy teams to protect patient data and support regulatory and cybersecurity compliance.
• →Equip global service teams. Create controlled technical guidance and train Technical Support and Field Service Engineers. Support installation requirements, customer specifications, service contract options, and accurate data in SAP and ServiceMax.

• Lead through expertise. This principal-level individual contributor role has no direct reports. Influence product and service decisions through engineering judgment and cross-functional leadership.
• Think across systems. Connect electrical, mechanical, optical, software, and networking considerations. Use technical evidence to design practical, secure solutions.
• Collaborate globally. Align engineering, digital health, security, Quality, manufacturing, supply chain, commercial, clinical, and service teams around priorities and delivery.
• Make complexity clear. Communicate risks and tradeoffs, share expertise, and manage competing workstreams to improve launch readiness, customer uptime, and support effectiveness.

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 5 Years of Relevant Experience

• Bachelor's degree in engineering or a related field; biomedical, electrical, computer, or network engineering preferred.
• Demonstrated subject matter expertise in service design or engineering for medical devices or complex technology products, including connected systems.
• Proven delivery of engineering projects or significant technical workstreams, including requirements ownership, cross-functional coordination, risk resolution, and completed deliverables.
• Hands-on networking experience: wired and wireless networks, IP addressing, URL forwarding and allow-listing, Domain Name System (DNS), firewalls, ports, and cloud connectivity.
• Strong understanding of medical device regulations and quality standards, including U.S. Food and Drug Administration (FDA) guidance and ISO 13485.
• Strong technical investigation, controlled-document writing, and communication skills, with attention to quality and the ability to manage competing priorities.

• Engineering or related degree, particularly biomedical, electrical, computer, or network engineering.
• Product development and service launch experience, including milestone-based reviews and engineering delivery.
• Hands-on medical device installation, maintenance, and troubleshooting, with electrical, electronic, mechanical, or optical systems training.
• Hospital networking, cloud-connected devices, remote support, software updates, and device data or log analysis.
• ServiceMax, SAP, Veeva, or comparable service and controlled-document systems.
• CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent practical experience; knowledge of medical device cybersecurity and privacy, including FDA premarket guidance and IEC 81001-5-1.

• See your career like never before with focused growth and development opportunities
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides a robust benefits package including health, life, retirement, flexible time off and much more.
• Travel  - up to 10% 
• Sponsorship - No
• Relocation - No

See your impact at alcon.com/careers 

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.