Director of Guest Experience (Russian Speaker)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints

• Build deep relationships with VIP and Special Attention guests, curating highly personalized and memorable stays

• Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture

• Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution

• Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service

• Champion guest recognition programs and introduce innovative, experience-led offerings

• Manage complex guest situations with discretion, confidence, and strong service recovery leadership

• Partner with senior leadership on reporting, budgeting, and strategic planning for the department

• Degree or Diploma in Hospitality, Business, or related field

• At-least one year of experience in same position

• Proven leadership experience in luxury hospitality or front office

• Strong commercial awareness with the ability to link guest experience to performance outcomes

• Exceptional interpersonal and influencing skills across all levels

• Strategic mindset with the ability to translate insights into action

• High level of emotional intelligence, professionalism, and attention to detail