Experience Partner 2

The Experience Partner 2 will play a key role in building strong customer relationships and delivering impactful digital transformation initiatives for public sector organizations. This position combines consulting, customer success, strategic account management, and technology expertise to help government agencies improve their services and citizen engagement. You will act as a trusted adviser, guiding customers from initial discovery and solution design through implementation and ongoing optimization. Working closely with internal teams and external stakeholders, you will identify opportunities to improve customer experience while supporting business growth. The role also involves managing a portfolio of mid-sized customers, protecting existing revenue, and identifying opportunities for expansion. This is an excellent opportunity to contribute to meaningful public service innovation in a collaborative, remote-first environment.

• 4–6 years of professional experience in consulting, customer success, enterprise account management, or a related customer-facing role.

• Demonstrated experience managing customer relationships and programs throughout their lifecycle, including discovery, project scoping, delivery, quality assurance, and business development.

• Familiarity with human-centered design principles and approaches to improving customer experiences and digital services.

• Ability to build trusted relationships with government stakeholders and understand their organizational priorities, operational challenges, and service objectives.

• Experience working with public sector organizations is highly desirable.

• Strong commercial acumen, with a proven ability to manage customer portfolios, identify growth opportunities, support revenue retention, and contribute to business development.

• Excellent communication, presentation, consultation, and relationship-building skills, with the ability to engage effectively with stakeholders at different organizational levels.

• Strong project and account management capabilities, including the ability to manage multiple customer relationships, competing priorities, and complex initiatives simultaneously.

• A proactive, self-motivated, and adaptable approach to problem-solving, with the ability to work independently and find creative solutions to challenges.

• Passion for public service, citizen engagement, digital transformation, and improving government communications and services.

• Collaborative mindset, openness to diverse perspectives, and commitment to continuous learning and professional development.

• Ability to handle sensitive customer information responsibly and comply with applicable security and data privacy standards.