Manager, Experience Cloud Specialists

The Manager, Experience Cloud Specialists will lead and develop a high-performing team responsible for driving customer adoption, platform modernization, and revenue growth across the public sector. This leadership role focuses on helping state and local government customers maximize the value of cloud-based technology solutions. You will oversee strategic initiatives involving cloud migrations, platform upgrades, legacy system transitions, and AI-enabled capabilities. Working closely with Sales, Customer Success, Product, Finance, and other stakeholders, you will ensure seamless collaboration and measurable customer outcomes. The role combines people leadership, commercial strategy, and operational excellence in a fast-paced SaaS environment. This is an opportunity to shape scalable processes, strengthen customer relationships, and contribute to the evolution of digital government services.

• Minimum of 5 years of experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field.

• At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.

• Proven track record of driving customer growth, platform adoption, cloud migrations, technology modernization, renewals, upgrades, and expansion initiatives.

• Demonstrated experience coaching professionals in consultative discovery, executive engagement, platform positioning, and commercial opportunity management.

• Strong understanding of sales pipeline management, forecasting, opportunity qualification, recurring revenue models, and commercial performance.

• Solid knowledge of state and local government operations, procurement processes, organizational structures, and public-sector technology modernization priorities.

• Experience developing operational frameworks, sales methodologies, governance structures, playbooks, training programs, and scalable processes.

• Demonstrated ability to lead cross-functional initiatives, influence stakeholders without direct authority, and coordinate complex projects.

• Strong analytical, research, and problem-solving skills, with the ability to translate customer and business data into actionable strategies.

• Excellent communication, presentation, facilitation, negotiation, and change-management skills, including the ability to engage confidently with senior executives and government leaders.

• Working knowledge of SaaS contracting, pricing, quoting, renewals, product transitions, Salesforce, and recurring-revenue processes.

• Familiarity with AI-enabled workflows, business automation, and operational transformation is preferred.

• Experience working directly with state or local government customers is highly desirable.

• Knowledge of government-focused SaaS platforms and customer lifecycle management is an advantage.

• Relevant training or certifications in leadership, consultative selling, value selling, customer success, or change management are considered a plus.

• Commitment to continuous learning, collaboration, customer focus, responsible AI adoption, and professional development.