(HQ) Commercial Operation & Projects, Supervisor

KEY RESPONSIBILITIES

• Take ownership of complex business projects and strategic initiatives from inception to delivery.
• Apply structured methodologies to pilot new commercial workflows, stabilize them, and transition routine operations back to core teams.
• Drive the implementation and ongoing tracking of customer retention and churn management frameworks.
• Coordinate the rollout and change management of major commercial policy transitions and digital tooling.
• Deliver business performance reviews, structured analytical reports, and regular market updates to regional leaders.
• Provide support on the cross-functional/regional/organizational commercial initiatives.

ESSENTIAL JOB QUALIFICATIONS

• Bachelor’s degree in business administration, supply chain management, logistic management, economics, aviation or other related disciplines.
• 3-5 years of working experience working at a sizable or multi-national company with solid experience in at least one of the following areas, project/process management, implementations, market research and sales operations.
• A service-oriented mindset with excellent interpersonal skills necessary to interact with people at all levels.
• Proven ability to solve complex business problems, navigate ambiguity, and translate high-level strategies into structured execution plans.
• Excellent communication and writing skills in English and Chinese; Fluent is English.
• Experience in using AI tool and deploying AI agents in business workflow would be a plus.