Warehouse Assistant

Job Purpose

Plays a crucial role in supporting the Warehouse & Logistics team, as well as providing general support with regards to deliveries and pickups of required packages. The primary responsibility will be assisting warehouse operations, inventory processing, and preparing (packing) orders in accordance with the company’s procedures.

Main Duties and Responsibilities

• Receive and process inventory in line with company procedures.
• Unpack (as needed) and store received inventory in the allocated locations.
• Prepare inventory for delivery according to company procedures.
• Monitor and control access to the warehouse, ensuring inventory security.
• Support the Warehouse and Logistics team with shipment/delivery documentation if required.
• Transfer inventory and stock items from warehouse facilities to workstations, pick-up locations, or other sites when needed.
• Participate in regular inventory counts.
• Collaborate as part of the team to meet warehouse goals.
• Maintain good knowledge of the company’s products and services.
• Move office equipment and office supplies between buildings if required.
• Pick up and deliver items from local suppliers.
• Delivery/Collect orders to/from local customer premises.

• Perform any other tasks as from time to time agreed between the Parties.

Qualifications

• Hold a high school diploma or equivalent qualification (or higher).
• Demonstrate experience in a similar position.
• Demonstrate good verbal communication skills.
• Communicate effectively in English, both written and spoken.
• Hold a valid driver’s license.
• Maintain the physical ability to stand, sit, move, squat, walk, and climb during the shift.
• Demonstrate the ability to lift up to 20 kg.
• Work effectively in a fast-paced environment.
• Demonstrate familiarity with inventory control procedures.
• Work independently and manage multiple tasks simultaneously.
• Maintain strong attention to detail and demonstrate good organisational skills.

Core Competencies

Digital Literacy & Technology Enablement

• Effectively utilizes company-approved digital tools, platforms, and systems.
• Demonstrates confidence in adopting and working within digital environments.
• Uses AI, automation, and emerging technologies responsibly and effectively.
• Leverages digital solutions to enhance productivity, efficiency, and decision-making.
• Stays open and adaptable to new technologies and technological advancements.

Collaboration & Accountability

• Collaborates effectively across teams and functions.
• Builds positive working relationships and shares knowledge proactively.
• Demonstrates ownership, accountability, and contribution to collective goals.
• Supports a culture of innovation, teamwork, and continuous development.

Data Ownership & Process Discipline

• Works within centralized company platforms and follows defined processes.
• Maintains accurate, reliable, and up-to-date organizational information.
• Applies established system procedures with precision and consistency.
• Demonstrates accountability for data quality and information integrity. 

Reporting Manager

Senior Sales Support Officer

What success looks like

• Ensure accurate receipt, storage, picking, packing, and dispatch of inventory in accordance with company procedures and delivery requirements.
• Maintain organised and secure warehouse facilities, ensuring inventory is properly stored, traceable, and accurately counted.
• Support timely deliveries and collections by coordinating with internal teams, suppliers, and customers.
• Contribute to efficient warehouse operations by following safety procedures, maintaining accurate documentation, and collaborating effectively with the Warehouse and Logistics team.