Technical Training Specialist

Job Description

We are a high-performing global team that helps our colleagues adopt new technology tools and integrate technology changes into their everyday work. We support our colleagues through change and help them embrace it. We have a customer-centric approach and always strive to provide the best learner experience possible. Teamwork is important, and you’ll be collaborating with your colleagues cross-geographically on a daily basis.

We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly and shows a keen interest in technology and application of technology in day to day work.

In this role, you will be responsible for planning, managing, and executing training and communication plans both globally and within the EMEA markets regarding technology changes, launches and adoption. This role also has a special focus on adoption of Power Automate, Power Apps and Power BI tools. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs.

• Fluency in English reading/writing/ speaking

• Strong presentation skills and an ability to communicate technical and non-technical topics to general/business user audience in a clear, concise manner

• Proven experienced in creation and delivery of engaging end-user trainings

• Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, SharePoint, etc.

• Strong collaboration skills and experience of working with global teams, both business clients and IT, at all levels

• Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner

• Creative and innovative thinking, proactive approach, sound organizational skills and a good team player as well as individual contributor

• Proven ability to learn new technologies such as Copilot, SharePoint, Intermediate Excel and PowerPlatform technologies

• Advanced user knowledge of Microsoft 365 and Windows 10 technologies

• Video making & editing experience with Photoshop or similar tool are a plus

• Project management experience

Responsibilities include:

• Meeting and communicating with stakeholders to understand and meet their requirements

• Plan, prepare and deliver virtual and in-person instructor-led training for end users
• Create support materials and marketing collateral, including videos and user guides
• Work with subject-matter experts to ensure quality and accuracy of training and communication content
• Determine appropriate channels to share information with end-users
• Continuously analyse and challenge end-to-end processes, make recommendations and apply enhancements
• Champion and promote team’s strategy with stakeholders and throughout the organization
• Create and maintain working relationship with current and new regional stakeholders
• Become an advanced user of Microsoft 365 and intermediate level expertise of Power Platform and Power BI solutions.

Current Employees apply HERE

Current Contingent Workers apply HERE