Theater Manager

Under the supervision of the Director of Entertainment Operations, the incumbent oversees the day-to-day operation of the Premier Theater and the Great Cedar Showroom. High school diploma or GED required. Must have three (3) to five (5) years of high-volume showroom supervisory experience. Must possess excellent communications, internal and external customer service and problem-solving skills, the confidence to work independently. Must have superior interpersonal skills, ability to communicate effectively with co-workers, guests and clients, excellent customer service skills and the ability to interact positively with a diverse staff and clientele in a fast-paced environment. Required to become proficient with department-specific computer programs. Must possess well-developed, tactful problem-solving skills with the ability to apply ingenuity and creativity towards a resolution. Must be willing to work under pressure, handle many task concurrently all the while maintaining a positive demeanor. Must be able to stand and walk for extended periods of time. Due to the nature of the business must maintain a flexible work schedule, willing to work nights, weekends and holidays.

• →Must adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• →Hires and discharges employees according to established personnel policies and procedures, implements and conducts orientation, training and evaluation programs for all personnel.
• →Ensures guest service according to established standards of quality.
• →Implements merchandising techniques, keeps departmental cost at an acceptable level.
• →Alerts Sr. Leadership of any potential safety hazards or venue maintenance that may be required. 
• →Serves as Fire Warden
• →Adheres to established hotel and food and beverage policies, employee labor relations, liquor laws, all Foxwoods and state regulations as well as Connecticut state sanitary codes.
• →Ensures proper and timely seating of all guests and relays all guest compliment/complaints to the Beverage Manager of Operations.
• →Looks for opportunities and makes recommendations to help improve the guest experience. 
• →Promotes positive public/employee relations at all times.
• →Maintains a clean, safe, hazard-free work environment within area of responsibility.
• →Participates as a panel member on MPGE's Board of Review as needed.
• →Performs all other related and compatible duties as assigned.

• High school diploma or GED required. Must have three (3) to five (5) years of high-volume showroom supervisory experience. 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must possess excellent communications, internal and external customer service and problem-solving skills, the confidence to work independently. 
• Must should have superior interpersonal skills, ability to communicate effectively with co-workers, guests and clients, excellent customer service skills and the ability to interact positively with a diverse staff and clientele in a fast-paced environment.
• Must possess knowledge of basic computer programs (Word, Excel, Outlook, etc.) 
• Must possess well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.
• Must be willing to work under pressure, handle many task concurrently all the while maintaining a positive demeanor.
• Due to the nature of the business must maintain a flexible work schedule, willing to work nights, weekends and holidays.
• Required to become proficient with department-specific computer programs.

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Maintains staff by recruiting, selecting, orienting and training employees and developing personal growth opportunities.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, and implementing new procedures.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER.