Unit Manager - Group Benefits: Eligibility Management - Remote

Symetra has an exciting opportunity to join our group benefits/operations team a Unit Manager! 

About the role

You will be responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals. You will work with department Manager and/or Assistant Director/Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable. Typically supervises operational unit and/or functions.

What you will do

• Providing employees with coaching, Empower employees with feedback and developmental opportunities and building effective teams, including
• Setting clear expectations and holding employees accountable for performance.
• Overseeing training and development of employees directly and indirectly managed and making effective staffing decisions. Building appropriate bench strength.
• Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction, and leadership support to team members in order to achieve employee, business and customer results.
• Empowering, challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• Working with Manager and/or Assistant Director/Director in developing and managing budget and with unit planning.
• Resolving escalated issues involving employees, customers, partners, and/or vendors.
• Anticipating potential issues; and analyzing, developing and implementing appropriate solutions.
• Identifying trends and making recommendations to Manager and/or Assistant Director/Director that lead to continuous improvement in quality, productivity and customer/partner experience.
• Developing an understanding of internal operations and how related teams interact to achieve results.
• Driving operational improvements, improving customer service/partner sharing best practices
• Other duties as assigned.