Reception + Retail Associates

Do you enjoy meeting new people, staying busy, and helping create a welcoming environment?

As a Guest Services / Reception & Retail Associate, you'll play an important role in making sure every guest has a great experience from the moment they walk through our doors.

You'll help manage the front desk, assist guests with retail products, and support the barbering team in keeping the shop running smoothly.

If you're organized, enjoy working with people, and thrive in a lively atmosphere, we'd love to hear from you!

As part of our Guest Services team, your responsibilities will include:

• →Welcoming guests and creating a friendly, professional first impression
• →Answering phone calls and responding to emails
• →Managing service queues and helping guests navigate their visits
• →Assisting guests with questions about services and retail products
• →Recommending grooming and hair care products based on guest needs
• →Supporting visual merchandising, retail displays, and product inventory
• →Keeping the reception and retail areas clean, organized, and welcoming
• →Communicating with barbers and teammates to help maintain an efficient shop
• →Managing multiple tasks while consistently delivering excellent customer service

We're looking for someone who enjoys helping people, stays organized under pressure, and brings a positive attitude to every shift.

• Excellent customer service skills and a guest-first mindset
• Strong written and verbal communication skills
• Confidence answering phones, responding to emails, and assisting guests
• A friendly, outgoing personality and professional attitude

• Strong time-management and multitasking abilities
• Ability to work efficiently in a busy, fast-paced environment
• Attention to detail when managing service queues and front desk responsibilities
• Willingness to support teammates and contribute to a positive workplace

• Familiarity with visual merchandising and product inventory is an asset
• Previous experience in a salon, barbershop, or spa is an asset
• Flexible availability, including Fridays, weekends, and some evening shifts

At Tommy Gun's, we're known for The Fresh Cut Feeling. It's about more than a haircut. It's the confidence guests feel when they leave looking their best.

Our Guest Services team helps make that experience possible by creating a welcoming atmosphere, keeping things organized, and supporting the barbers behind the chair.

We also believe in creating a workplace where our team members feel comfortable, supported, and excited to come to work.

If you're friendly, dependable, and enjoy working in a busy, customer-focused environment, we'd love to hear from you!

Locally owned and operated.