On-Call Houseperson - Events

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. 

Andaz Miami Beach Resort & Spa is looking for an On-Call House Attendant, who is excited, qualified, hard-working individual with a passion for hospitality and a commitment to superior guest service. The On-Call Banquet House Attendant is responsible for setting up, maintaining, and breaking down banquet and meeting spaces, ensuring event rooms are prepared according to specifications and maintained to the highest standards. This role supports the successful execution of meetings, conferences, weddings, social functions, and special events while delivering exceptional service to guests and team members. 

Duties and Functions 

•       Adheres to all company safety and sanitation policies and procedures

•       Works as part of a team

•       Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely

•       Provides prompt, professional, friendly, and personalized service to our guests

•       Provides help and support to all fellow colleagues

•       Attends and participates in any training sessions, department meetings

•      Sets up banquet and meeting rooms according to event orders, floor plans, and supervisor instructions

•      Arranges tables, chairs, linens, staging, dance floors, podiums, and other event equipment as required

•      Ensure banquet and event spaces are clean, organized, and ready prior to guest arrival

•      Performs room resets and modifications during functions as requested by management or clients

•      Breaks down banquet and meeting rooms following events and properly stores all equipment and supplies

•     Transports banquet equipment, furniture, and supplies safely and efficiently throughout the property

•      Maintains banquet storage areas in a clean, organized, and orderly condition

•      Assists with the setup and breakdown of audiovisual equipment as directed

•      Monitors event spaces throughout functions and reports any maintenance, safety, or cleanliness concerns

•      Ensures all banquet equipment is handled, stored, and maintained properly to prevent damage

•      Assists banquet servers and other team members as needed to ensure seamless event execution

•      Supports indoor and outdoor event operations based on business needs

•      Maintains high standards of cleanliness in all function spaces, pre-function areas, and back -of-house banquet areas

•      Follows all departmental procedures and instructions to ensure efficient event operations

•      Responds promptly and professionally to guest requests during banquet functions

•     Collaborates with Banquet Managers, Supervisors, Catering, and other hotel departments to ensure succesful event execution

•      Upholds the service standards and brand expectations of Andaz Miami Beach Resort & Spa 

•      Performs other duties as assigned by management to support banquet and hotel operations

•      Maintains a safe working environment and immediately reports accidents, hazards, or unsafe conditions

•      Demonstates felixibility and availability to work evenings, weekends, holidays, and varying shifts based on business demands and event schedules

Qualifications 

•      Previous banquet, hospitality, event setup, or related experience preferred

•      Ability to follow written and verbal instructions 

•      Strong attention to detail and organizational skills

•      Ability to work independently and as part of a team

•      Flexible availability, including evenings, weekends, holidays, and varying shifts based on business needs

•      Reliable attendance and punctuality

 Physical Requirements 

•      Ability to stand, walk, bend, stoop, kneel, and lift for extended periods 

•      Ability to frequently lift, push, pull, and carry up to 50 pounds

•      Ability move and arrange banquet furniture and equipment safely

•      Ability to work in a fast-paced environment

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values:  Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.