Assistant Manager

The Assistant Studio Manager role is neither traditional retail nor healthcare – it is the intersection of the best parts of both, resulting in a fun and exciting opportunity. This position will play an instrumental role throughout every client and Peachy studio team member experience. 

The Peachy Assistant Studio Manager will contribute to company growth by leading the studio experience team and supporting overall studio operations. The ideal candidate will have a passion for the Peachy culture and brand. This person will be interpersonally savvy and have the ability to creatively problem solve and learn on the fly. This person embodies integrity, confidence, and is a Peachy role model for the team!

• This role will work approximately 40 hours per week. Open availability is required, including the expectation to work one weekend day per week, with flexibility to support evening and holiday shifts based on business needs. 

• →Ensure all company-wide initiatives, operational procedures, and safety protocols are executed within the studio.
• →Partner with the Lead Clinical Provider to foster an inclusive culture with both team members and clients in line with Peachy company values.
• →Coach to Execute sales strategies and initiatives to achieve individual and team performance goals while delivering an exceptional client experience. 
• →Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products.
• →Accountable for studio metric performance: sets the daily plan, coaches the team against goals, and escalates trends that need district-level support. 
• →Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments.
• →Champion and uphold Peachy’s Brand Standards across all aspects of the studio experience, ensuring consistency in service, tone, and visual identity.
• →Support the planning, setup, and hosting of in-studio events and activations in collaboration with partner brands, helping to create memorable experiences that reflect Peachy’s value.
• →Ensure completion of studio opening and closing responsibilities.
• →Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas.
• →Adhere to infection control standards including, but not limited to: hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices.

• Drives Engagement - Creates a positive and motivating work environment; Invites input and shares ownership & visibility; Shows a clear connection between people’s motivations and company’s goals.
• Develops Talent - Develops others through coaching, feedback, and exposure; Aligns employee career development goals with organizational objectives.
• Ensures Accountability - Holds self and others accountable to commitments and outcomes with a sense of urgency; Provides balanced feedback at all times.
• Optimizes Work Processes - 360 perspective of the business; Identifies priorities and gets things done; Focuses efforts on continuous improvement; Able to create synergy and integration with work processes.
• Values Differences - Seeks to understand different perspectives and cultures; Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
• Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.
• Drives Results: You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals. Consistently sets high-performance standards; pushes self and others to achieve goals and outcomes. 

• 1+ year experience in a leadership/management role in the hospitality, high-end retail or wellness services industry
• This role will work approximately 40 hours per week. Open availability is required, including the expectation to work one weekend day per week, with flexibility to support evening and holiday shifts based on business needs. As we open and ramp up our new Oak Brook studio, scheduling flexibility will be important to support evolving operational needs.
• Minimum of 18 years old and eligible to work in the United States without sponsorship

• Frequently required to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs 
• Operate standard office equipment and technology