Integrations Engineer

𝗛𝗼𝘄 𝗬𝗼𝘂'𝗹𝗹 𝗠𝗮𝗸𝗲 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁:

Thailand is one of Cloudbeds' largest and most important markets, and Thai hoteliers run on an integration stack most of the world never sees. Hundreds of our largest Thai properties depend on these connections every day, and when one breaks, a front desk agent stops being a host and servicing guests.

As our 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 in Thailand, you'll be the engineer who makes that stack reliable. You'll work hand in hand with our long-standing local integration partner, MecX Tech, and with Cloudbeds' Integrations Product and Engineering teams, to diagnose and fix integration issues at the code level, harden the integrations our customers rely on most, and design and build new integrations for the Thai market.

This is a hands-on build role with a customer-facing edge. You'll own the hardest technical escalations, ship the fixes, and then build the tooling, monitoring and documentation that stop the same problem from coming back. You'll champion our AI Smarts + Hospitality Hearts mission by using AI-assisted development and automation to move fast, so more of your time goes to the problems that genuinely need an engineer.

𝗢𝘂𝗿 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗧𝗲𝗮𝗺

Cloudbeds connects to hundreds of partners across payments, accounting, distribution, access control, guest experience and government reporting. Our Integrations Product and Engineering teams design those connections, our partners build on our Open API, and our Customer Success team makes sure hoteliers get the outcome they were promised. You'll sit at the center of all three for the Thai market, with a direct line into how integrations are prioritized, built and supported across APAC.

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗲𝗮𝗺

• Own the Thai Integration Stack Technically: Become the engineering subject matter expert on our Thailand integrations, starting with the MecX Tech portfolio: accounting (Carmen, FlowAccount), government guest reporting (TM30 / RR4), local payment gateways, door locks, ID and passport readers, and POS.
• Fix It at the Source: Investigate integration failures end to end, across Cloudbeds APIs and webhooks, partner services, logs and data, and ship code-level fixes rather than workarounds. Serve as the primary technical escalation point for Support and Onboarding on these integrations.
• Partner Engineering Liaison: Work day-to-day with MecX Tech and other Thai development partners as a technical peer: joint debugging, code and design reviews, shared issue logs, release coordination, and clear technical specs for partner-built work.
• Harden and Modernize: Help bring the most business-critical integrations onto Cloudbeds-managed infrastructure and source control, with proper deployment, logging, monitoring, and alerting, so issues are caught before a hotelier has to report them.
• Debug and Diagnose: Use your knowledge of C# to debug and diagnose issues within existing integrations, validate fixes with real customers, and build monitoring and tooling to keep things working smoothly.
• Build Support Tooling: Create the diagnostic tools, runbooks, and dashboards that let Support and Onboarding resolve common integration issues without escalating to you.
• Close the Loop with Product: Turn recurring field issues into well-evidenced bug reports, API improvement requests and product feedback. Advocate for the Thai market inside Cloudbeds.
• Document Everything: Keep technical documentation, architecture notes, and knowledge base content current in both English and Thai.

𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗬𝗼𝘂 𝗨𝗽 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀

• Real Integration Engineering Depth: 4+ years building and supporting production integrations between third-party systems: REST APIs, webhooks, OAuth, JSON/XML payloads, data mapping, retries and error handling.
• Solid Backend Skills: Professional experience with C# and MySQL is a must. Python, JAVA, PHP, JS are a big plus. You must be comfortable reading and debugging code you didn't write.
• Production Ownership: Experience with cloud hosting (AWS preferred), Git-based workflows, CI/CD, logging and monitoring. You've been on the hook for something that had to keep running.
• Show Strong AI Smarts: You use AI coding and debugging tools as part of how you work, pick up unfamiliar systems quickly, and look for ways to automate the repetitive.
• Hospitality: Experience with hotel technology, such as PMS, channel managers, payment gateways, POS, door locks or hotel accounting systems. Understanding night audit, revenue posting and how a hotel closes its day is a major plus.
• Thai Market Fluency: Native or business-fluent Thai plus strong professional English. You can debug with a Thai partner's developers in the morning and write a clear technical design for a global engineering team in the afternoon.
• Works Independently: You are comfortable as the senior technical person in your time zone, set your own priorities, and know when and how to escalate.
• Clear Communicator: Able to explain technical root causes and trade-offs to engineers, product managers, support agents, and non-technical hotel staff alike.
• Inclusive Outlook: Comfortable working alongside people from diverse cultures and backgrounds across many time zones.

𝗕𝗼𝗻𝘂𝘀 𝗦𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗦𝘁𝗮𝗻𝗱 𝗢𝘂𝘁

• Direct experience with Carmen Software, FlowAccount, or another hotel back-office or accounting platform.
• Hands-on experience with TM30 / RR4 or other government guest reporting integrations.
• Experience integrating Thai or APAC payment gateways (for example, 2C2P, KBank, SCB, KTB, PromptPay).
• Experience with Windows-hosted services, desktop agents, or on-premises hardware integrations (door locks, ID readers, POS).
• Prior experience at or with a Thai hospitality technology partner, reseller, or system integrator.
• Experience with the Cloudbeds Open API or another PMS API.

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