Customer Relations Assistant

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Work Shift

Work Day(s)

Shift Start Time

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

• No minimum experience required

• Experience in administrative/secretarial, customer service, or business office
• Experience in healthcare
• Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications
• Experience with multiple phone line systems or switchboards

• High school diploma or equivalent

• No professional certifications required

• Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills

• →Assist patients and families with wayfinding and navigation throughout the facility.
• →Support patients and families in accessing and using the MyChart patient portal.
• →Answer incoming telephone calls; take accurate messages and route calls to the appropriate staff or department.
• →Provide directions, page requested individuals and distribute/collect appropriate paperwork and forms.
• →Assist with sorting and distributing mail, including interoffice mail and related correspondence.
• →Perform department-specific support duties, which may include supporting volunteers, filing documents, providing coverage for other staff, and completing other assignments as needed.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.