Customer Service Representative II (Dallas Police) (Civil Service)

Dallas is Growing. Grow With Us.

Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,

we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

The Customer Service Representative II provides customer service and information for inquiries on various city services demonstrating judgment and independent
decision-making, to resolve citizen complaints or answer requests.

• Must have a valid driver's license with good driving record.

• Must be able to complete Criminal Justice Information Systems (CJIS) certification/credentialing upon hire. 

• Must be available to work varying shifts including nights, weekends, holidays, and overtime in a twenty-four/seven (24/7) operation.  

• Subject to working in inclement weather conditions. 

• Must pass an intensive background investigation and drug test.

• No FELONY or CLASS A MISDEMEANOR convictions.

• No CLASS B MISDEMEANOR convictions within the last ten (10) years.

• No family violence convictions.

• Cannot currently be on deferred adjudication for any FELONY, CLASS A or CLASS B MISDEMEANOR.

PREFERENCES: 

• PC/data entry skills.

• Effective written communication skills.

• Spanish/English bilingual skills preferred. 

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.