Training Specialist (Healthcare)

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Job Family:

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Training Specialist, the work you’ll do at GDIT will be impactful to the mission of the New York State Department of Health Medicaid Management Information System program. You will play a crucial role in performing the duties of a Training Specialist supporting the Call Center training needs on the eMedNY program at Corporate Woods in Albany, NY.

As a Training Specialist, you will lead the delivery of training on the Provider Services Portal and Medicaid enrollment processes. You will serve as the primary expert and escalation point for training-related guidance, ensuring representatives are equipped to meet performance expectations. You will also drive the design and execution of new training initiatives that strengthen operational effectiveness and advance organizational goals.  

• Deliver technical and functional training on the NY Medicaid Provider Services Portal to customer service representatives and internal stakeholders through in-person, virtual, group, and one-on-one sessions.
• Serve as a subject matter expert on Provider Services Portal functionality, provider enrollment processes, and related business practices, providing guidance and support to call center representatives.
• Coach trainees on effectively locating information, utilizing available resources, and developing independent problem-solving skills.
• Partner with call center and provider services teams to communicate and support system, process, and program changes.
• Monitor trainee progress and knowledge retention through assessments and provide feedback to leadership on performance, training outcomes, and emerging trends.
• Develop, maintain, and update training materials, job aids, and learning content to support operational and training needs.
• Perform other duties as assigned.

• Education and Required Experience: BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent
  • Required Technical Skills:
  • Working knowledge of all Microsoft Office applications, including PowerPoint
  • • Comfortable learning and navigating multiple software applications and systems
  • Required Skills and Abilities:
• Experience delivering effective training in both classroom and virtual environments using adult learning principles.
• Ability to develop, maintain, and enhance training curriculum, instructional materials, and learning resources.
• Strong presentation, communication, and facilitation skills, with the ability to explain complex concepts clearly and engage diverse audiences.
• Ability to assess learner comprehension, adapt training methods as needed, and support knowledge retention.
• Excellent organizational, time management, and material preparation skills, with strong attention to detail.
• Demonstrated adaptability, strong work ethic, and ability to quickly learn new systems, processes, and subject matter.
• Ability to work independently and collaboratively in a team environment.
• Preferred Qualifications:
  • Training-related certifications, continuing education, or professional development in learning and development, instructional design, or adult education.
  • Experience using learning management systems (LMS), virtual training platforms (e.g., Zoom, Microsoft Teams), and presentation development tools.
  • Knowledge of adult learning methodologies, training effectiveness measurement, and learning assessment techniques.
  • Experience delivering training within a contact center environment.
    • Location: Hybrid

Work Location:

Additional Work Locations:

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